In most cases, return shipping is the responsibility of the customer.
If you’ve changed your mind, ordered the wrong item, or no longer need the product, you’ll need to cover the cost of returning it to us. We recommend using a trackable shipping method to ensure safe delivery.
When We Cover Return Shipping:
We will cover return shipping only in the event of a fault, damage, or error on our part, such as:
Receiving an incorrect item
Receiving a faulty or damaged product (not caused by misuse or wear and tear)
In these cases, please contact our team first so we can assess the issue and provide a return label or arrange collection where applicable.
In Summary
No – return shipping is not covered for change-of-mind returns.
Yes – we will cover return shipping if the item is faulty, damaged, or sent in error.
Need to start a return or report an issue? Simply contact our team – we’re here to help!