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Why is my order status "Awaiting Payment"?

awaiting payment did my payment go through

Shelby Brown avatar
Written by Shelby Brown
Updated over 3 years ago

When you place an order on our online store or app, the order status is set to "Awaiting Payment". This means that we have pre-authorized the credit card but have not collected payment. When our fulfillment center ships the order, we capture the total order amount, and the status is changed to "Shipped".
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If your order status is "Awaiting Payment", it has not shipped yet but will ship soon 😁

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