FAQs

A curated list of the most commonly asked questions by Beauty Solutions customers.

14 articles in this collection
Written by Shane Brown and Shelby Brown

How long will it take for me to get my order?

shipping speed when will my order arrive

Written by Shelby Brown
Updated over a week ago

Am I getting professional pricing?

stylist discount wholesale pricing retail price

Written by Shelby Brown
Updated over a week ago

How do I return products to Beauty Solutions?

This article explains how to start and complete a return.

Written by Shane Brown
Updated over a week ago

How do I track an order?

The different ways that a customer can track their order.

Written by Shane Brown
Updated over a week ago

Why is my order status "Awaiting Payment"?

awaiting payment did my payment go through

Written by Shelby Brown
Updated over a week ago

How do I reset/recover my password?

Everything you need to know about recovering or changing your password for your Beauty Solutions account.

Written by Shane Brown
Updated over a week ago

What do I do if my shipment arrives damaged?

This article explains what to do if one or more items arrive damaged.

Written by Shane Brown
Updated over a week ago

How do I add rewards points to my order?

This article explains how you can use rewards points towards your order.

Written by Shane Brown
Updated over a week ago

Can I create a Beauty Solutions account if I'm a cosmetology student?

student accounts

Written by Shelby Brown
Updated over a week ago

How do I cancel an order?

This article explains how to cancel an order that was placed over the phone, with a sales rep, or online.

Written by Shane Brown
Updated over a week ago

How am I charged when shopping online?

This article explains the pre-authorization and capture process when using a credit card at our store.

Written by Shane Brown
Updated over a week ago

How do I register for an account with Beauty Solutions?

This article explains how to register for an account and what to expect during the registration process.

Written by Shane Brown
Updated over a week ago

What happens if something I ordered is out of stock?

This article explains what happens when something is out of stock on your order.

Written by Shane Brown
Updated over a week ago

Why can't I see pricing or add items to my cart?

This article explains why a user cannot see pricing until after their account has been approved.

Written by Shane Brown
Updated over a week ago