Go to Beauty Solutions
All Collections
FAQs
FAQs
A curated list of the most commonly asked questions by Beauty Solutions customers.
14 articles in this collection
Written by
Shane Brown
and
Shelby Brown
How long will it take for me to get my order?
shipping speed when will my order arrive
Written by
Shelby Brown
Updated over a week ago
Am I getting professional pricing?
stylist discount wholesale pricing retail price
Written by
Shelby Brown
Updated over a week ago
How do I return products to Beauty Solutions?
This article explains how to start and complete a return.
Written by
Shane Brown
Updated over a week ago
How do I track an order?
The different ways that a customer can track their order.
Written by
Shane Brown
Updated over a week ago
Why is my order status "Awaiting Payment"?
awaiting payment did my payment go through
Written by
Shelby Brown
Updated over a week ago
How do I reset/recover my password?
Everything you need to know about recovering or changing your password for your Beauty Solutions account.
Written by
Shane Brown
Updated over a week ago
What do I do if my shipment arrives damaged?
This article explains what to do if one or more items arrive damaged.
Written by
Shane Brown
Updated over a week ago
How do I add rewards points to my order?
This article explains how you can use rewards points towards your order.
Written by
Shane Brown
Updated over a week ago
Can I create a Beauty Solutions account if I'm a cosmetology student?
student accounts
Written by
Shelby Brown
Updated over a week ago
How do I cancel an order?
This article explains how to cancel an order that was placed over the phone, with a sales rep, or online.
Written by
Shane Brown
Updated over a week ago
How am I charged when shopping online?
This article explains the pre-authorization and capture process when using a credit card at our store.
Written by
Shane Brown
Updated over a week ago
How do I register for an account with Beauty Solutions?
This article explains how to register for an account and what to expect during the registration process.
Written by
Shane Brown
Updated over a week ago
What happens if something I ordered is out of stock?
This article explains what happens when something is out of stock on your order.
Written by
Shane Brown
Updated over a week ago
Why can't I see pricing or add items to my cart?
This article explains why a user cannot see pricing until after their account has been approved.
Written by
Shane Brown
Updated over a week ago