FAQs

A curated list of the most commonly asked questions by Beauty Solutions customers.

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14 articles in this collection
Written by Shane Brown and Shelby Brown

How long will it take for me to get my order?

shipping speed when will my order arrive
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Written by Shelby Brown
Updated over a week ago

Am I getting professional pricing?

stylist discount wholesale pricing retail price
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Written by Shelby Brown
Updated over a week ago

How do I return products to Beauty Solutions?

This article explains how to start and complete a return.
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Written by Shane Brown
Updated over a week ago

How do I track an order?

The different ways that a customer can track their order.
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Written by Shane Brown
Updated over a week ago

Why is my order status "Awaiting Payment"?

awaiting payment did my payment go through
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Written by Shelby Brown
Updated over a week ago

How do I reset/recover my password?

Everything you need to know about recovering or changing your password for your Beauty Solutions account.
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Written by Shane Brown
Updated over a week ago

What do I do if my shipment arrives damaged?

This article explains what to do if one or more items arrive damaged.
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Written by Shane Brown
Updated over a week ago

How do I add rewards points to my order?

This article explains how you can use rewards points towards your order.
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Written by Shane Brown
Updated over a week ago

Can I create a Beauty Solutions account if I'm a cosmetology student?

student accounts
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Written by Shelby Brown
Updated over a week ago

How do I cancel an order?

This article explains how to cancel an order that was placed over the phone, with a sales rep, or online.
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Written by Shane Brown
Updated over a week ago

How am I charged when shopping online?

This article explains the pre-authorization and capture process when using a credit card at our store.
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Written by Shane Brown
Updated over a week ago

How do I register for an account with Beauty Solutions?

This article explains how to register for an account and what to expect during the registration process.
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Written by Shane Brown
Updated over a week ago

What happens if something I ordered is out of stock?

This article explains what happens when something is out of stock on your order.
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Written by Shane Brown
Updated over a week ago

Why can't I see pricing or add items to my cart?

This article explains why a user cannot see pricing until after their account has been approved.
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Written by Shane Brown
Updated over a week ago