At BePrepared, the cybersecurity company powering your digital vault, the security of your data is of the utmost importance. As a result, logging into your vault can require a few steps.
This guide is aimed at helping you through this process, should you get stuck.
Step 1 - Username and Password
The first stage of logging into your vault is entering your username and password.
Your login for example would be:
Username: mypersonalemail@address.com
Password: thepasswordyousetup
Please note: Your username is not your beprepared email address.
Step 2 - Multi-Factor Authentication
After you enter your username and password, you will also be required to verify your identity with another device.
This is a fairly standard procedure that you're probably familiar with.
You will be required to enter a six-digit code like below
This code will either be via SMS to your elected phone number, or through an authenticator application you used on creating your vault (for example, Authy, Microsoft Authenticator etc).
Step 3 - Device Verification (Optional)
For additional security, we log which devices you use to access your account. We track this to make sure that it's really you that's accessing your vault.
If you see the following screen, it means that we were unable to verify the device you are using to access your vault, as yours:
This can happen for a number of reasons, including:
You're using a new device
Your geographical location has changed significantly
You're using a VPN
You're using a browser that intentionally prevents tracking
In such instances, you will be required to verify your new device. You will receive a message like so:
Please open your email and click the button to verify your device.
Step 4 - Activate/Verification Email (Optional)
If after going through the sign up process you are shown an activation screen, this typically means that there is already an account with your email and/or phone number connected with it - and a message has been sent those original details to confirm.
Troubleshooting
If you're still having issues accessing your account, and you have tried the above, please reach out to support — we will be more than happy to assist you.
Forgotten Your Password.
If you are unable to remember the password you set for your vault, click the 'Forgot Password?' button on the login screen, to kick off the forgotten password process:
