All Collections
Before, and during a trip
Broken bikes, and how to report them
Broken bikes, and how to report them

How to let us know when a city bike need a fix

Thea avatar
Written by Thea
Updated over a week ago

A city bike takes a lot of trips throughout the day, and needs some service during the season. If you get a bike with shortcomings, we will be happy if you let us know about it!

How to report a bike as broken?

  • After the trip, you can report the shortcoming in the app

  • You can also send us a message in the app or on Facebook. Let us know the name of the bike and what's wrong with it.

  • A bike will register itself as broken after it has been parked three times with short intervals. Then it will lock itself to the station.

Did this answer your question?