Guides

Explains how to get started, how to unlock and park bikes

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19 articles in this collection
Written by Bergen Bysykkel, Oskar, Martina and 3 others

How to pause a trip

This is how the bike is locked outside specified areas

Written by Oskar
Updated over a week ago

Getting started with Bergen City Bike!

How to set up a subscription and use the city bikes

Written by Bergen Bysykkel
Updated over a week ago

Virtual stations

Unlock and park bike in virtual stations

Written by Martina
Updated over a week ago

I've received a gift card, how do I redeem it?

How to redeem gift cards

Written by Martina
Updated over a week ago

How do i redeem a discount code?

An article to show you how to redeem a discount code on a pass.

Written by Thea
Updated over a week ago

Studded tires on the city bikes

How to ride wtih studded tires

Written by Christin
Updated over a week ago

Found a lost city bike?

What you can do if you find a city bike laying around

Written by Haider
Updated over a week ago

Your profile

What's on my profile

The information you can see and edit

Written by Christin
Updated over a week ago

How to cancel a monthly subscription

Stop subscription renewal

Written by Christin
Updated over a week ago

Can I unlock two bikes with the same pass?

Answers and what you can do

Written by Martina
Updated over a week ago

Before, and during a trip

The app shows I'm in the wrong place

Troubleshooting when the apps' location is off

Written by Christin
Updated over a week ago

How long can I use a bike?

An explanation of the rental time and extended rental

Written by Bergen Bysykkel
Updated over a week ago

How do I unlock a city bike?

A thorough rundown of how to unlock city bikes

Written by Bergen Bysykkel
Updated over a week ago

Broken bikes, and how to report them

How to let us know when a city bike need a fix

Written by Thea
Updated over a week ago

After a trip

How do I park a bike?

A thorough rundown of how to park a city bike

Written by Bergen Bysykkel
Updated over a week ago

Why hasn't the trip ended? The bike is delivered

Troubleshooting when not getting a confirmation in the app

Written by Bergen Bysykkel
Updated over a week ago

Why do I get a message saying that my bikes isn't delivered, I got confirmation in the app?

The reason you're getting asked to park your bike again

Written by Bergen Bysykkel
Updated over a week ago

How do I pay for extended rental?

Extended rental payment

Written by Bergen Bysykkel
Updated over a week ago

How to report a broken bike

Did you get a broken or damaged city bike? You can report this directly in the app.

Written by Martina
Updated over a week ago