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Guides
Explains how to get started, how to unlock and park bikes
+3
19 articles in this collection
Written by
Bergen Bysykkel,
Oskar,
Martina
and 3 others
How to pause a trip
This is how the bike is locked outside specified areas
Written by
Oskar
Updated over a week ago
Getting started with Bergen City Bike!
How to set up a subscription and use the city bikes
Written by
Bergen Bysykkel
Updated over a week ago
Virtual stations
Unlock and park bike in virtual stations
Written by
Martina
Updated over a week ago
I've received a gift card, how do I redeem it?
How to redeem gift cards
Written by
Martina
Updated over a week ago
How do i redeem a discount code?
An article to show you how to redeem a discount code on a pass.
Written by
Thea
Updated over a week ago
Studded tires on the city bikes
How to ride wtih studded tires
Written by
Christin
Updated over a week ago
Found a lost city bike?
What you can do if you find a city bike laying around
Written by
Haider
Updated over a week ago
Your profile
What's on my profile
The information you can see and edit
Written by
Christin
Updated over a week ago
How to cancel a monthly subscription
Stop subscription renewal
Written by
Christin
Updated over a week ago
Can I unlock two bikes with the same pass?
Answers and what you can do
Written by
Martina
Updated over a week ago
Before, and during a trip
The app shows I'm in the wrong place
Troubleshooting when the apps' location is off
Written by
Christin
Updated over a week ago
How long can I use a bike?
An explanation of the rental time and extended rental
Written by
Bergen Bysykkel
Updated over a week ago
How do I unlock a city bike?
A thorough rundown of how to unlock city bikes
Written by
Bergen Bysykkel
Updated over a week ago
Broken bikes, and how to report them
How to let us know when a city bike need a fix
Written by
Thea
Updated over a week ago
After a trip
How do I park a bike?
A thorough rundown of how to park a city bike
Written by
Bergen Bysykkel
Updated over a week ago
Why hasn't the trip ended? The bike is delivered
Troubleshooting when not getting a confirmation in the app
Written by
Bergen Bysykkel
Updated over a week ago
Why do I get a message saying that my bikes isn't delivered, I got confirmation in the app?
The reason you're getting asked to park your bike again
Written by
Bergen Bysykkel
Updated over a week ago
How do I pay for extended rental?
Extended rental payment
Written by
Bergen Bysykkel
Updated over a week ago
How to report a broken bike
Did you get a broken or damaged city bike? You can report this directly in the app.
Written by
Martina
Updated over a week ago