Guides

How do i redeem a discount code?

An article to show you how to redeem a discount code on a pass.

Written by Pesar
Updated this week

What's on my profile

The information you can see and edit

Written by Martina
Updated this week

How to report a broken bike

Did you get a broken or damaged city bike? You can report this directly in the app.

Written by Martina
Updated this week

Use Bergen City Bike without the App

Unlock, park, and find bicycles without the app

Written by Martina
Updated this week

How to cancel a monthly subscription

Stop subscription renewal

Written by Baard
Updated this week

Found a lost city bike?

What you can do if you find a city bike laying around

Written by Martina
Updated this week

How long are the stations open?

Opening hours for the city bikes

Written by Pesar
Updated this week

Can I unlock two bikes with the same subscription?

Answers and what you can do

Written by Martina
Updated this week

How long can I use a bike?

An explanation of the rental time and extended rental

Written by Bergen Bysykkel
Updated this week

Getting started with Bergen City Bike!

How to set up a subscription and use the city bikes

Written by Bergen Bysykkel
Updated this week

I've received a gift card, how do I redeem it?

How to redeem gift cards

Written by Martina
Updated this week

How do I pay for extended rental?

Extended rental payment

Written by Bergen Bysykkel
Updated this week

How do I report a broken city bike

How to let us know when a city bike need a fix

Written by Bergen Bysykkel
Updated this week

The app shows I'm in the wrong place

Troubleshooting when the apps' location is off

Written by Martina
Updated this week

How do I unlock a city bike?

A thorough rundown of how to unlock city bikes

Written by Martina
Updated this week

How do I park a bike?

A thorough rundown of how to park a city bike

Written by Bergen Bysykkel
Updated this week

Why do I get a message saying that my bikes isn't delivered, I got confirmation in the app?

The reason you're getting asked to park your bike again

Written by Bergen Bysykkel
Updated this week

Why hasn't the trip ended? The bike is delivered

Troubleshooting when not getting a confirmation in the app

Written by Bergen Bysykkel
Updated this week