There are a few possible reasons why you haven’t received the bonus:
You may not have opted in for the bonus or activated the Bonus Card.
You might have made a deposit after the promotion expired, as the Welcome Bonus generally expires 30 days after being credited.
The deposit amount may be lower than the minimum required for the bonus.
If you’ve already claimed and used the bonus, please be aware that bonuses are typically valid only once per account, household, or IP address.