If you have not received the password reset link first of all please check your junk or spam folder.
However, it's a common issue for some players not to receive the reset password email. This usually applies to some particular domains that have security layers/spam filters. To solve this issue you need to whitelist the domain betninja.com.
You can also adjust your email account's filter settings or add the email address our emails are coming from to your address book or contact list.
Once you have whitelisted betninja.com you should receive the password reset email.