When you make a Direct Bank Transfer withdrawal, the funds are usually credited to your bank account 3-5 business days after we approve your request.
If you have not received the funds in your bank account after 5 business days from the date the withdrawal was processed please contact us with a scanned copy or a screenshot of your bank statement so we can start an investigation with our payment processor.
Make sure that these details are visible:
All transactions from the date of your withdrawal up to the present date
The last 4 digits of the bank account number
The name of the account holder
If 5 business days have not passed from the date we approved your withdrawal, we won't be able to investigate this.