In order to solve this issue we recommend first clearing your web browser's cache using the following instructions:
In Chrome, on your computer
Open Chrome.
At the top right, click More More.
Click More Tools and then Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.
In the Chrome app
On your Android phone or tablet, open the Chrome app.
At the top right, tap "More".
Tap "History" and then "Clear browsing data".
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and site data" and "Cached images and files," check the boxes.
Tap Clear data.
Safari (iOS)
To clear your history and cookies, go to "Settings" > "Safari", and tap "Clear History and Website Data".
Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.
To clear your cookies and keep your history, go to "Settings" > "Safari" > "Advanced" > "Website Data", then tap "Remove All Website Data".