Here are some of the reasons why the winnings funds are not credited to your account:
you have been playing the game without Log in, or in other words - you were playing just for fun in Demo mode. Any winnings that occurred from such playing will not be converted into real cash, we also do not have any game history recorded of such games;
your funds were stuck in an unfinished round. In this case please Log out and clear all cache and cookies. You can also try a different browser and Log back in to finalize the Game. If your balance has not been updated after this, please send us an email with the following information to locate the Game round:
Game name
Date and time
Your bet amount
Your balance at the time
Device
Screenshot of an error message