I don’t think my stats are updating – what should I do?

Did you just hit the gym, listen to Audible, or do something else to reach your goals? Give the app about 30 minutes to update. Sometimes it just needs a few minutes to catch up! If you do not see your scores update...

Android

Try closing the app and re-opening. To completely close the app, swipe out of it.
Make sure you’re connected to Wi-Fi or using Cellular Data.
Make sure you've provided the appropriate permissions.
Make sure the app is up to date. You can do this by checking in the Google Play Store for the latest app version.

iOS

Try closing the app and re-opening. To completely close the app, swipe out of it.
Make sure you’re connected to Wi-Fi or using Cellular Data.
Make sure you've provided the appropriate permissions.
Check if the app is up to date. You can do this by checking in the App Store for the latest app version.
If your app-based goals

How does BetterYou automatically detect my Screen Time screenshots?

When you take a screenshot, BetterYou automatically checks your Photos library for a new Screen Time screenshot. If it isn’t a Screen Time screenshot, BetterYou stops there.
You may need to take a few different screen shots to capture all the apps you're using that could be supporting your goals!
When Screen Time screenshots are detected, BetterYou securely uploads it to its servers. Once processed, your phone will receive a push notification letting you know that BetterYou received your app usage data and will begin the process to give you credit. This may take a few minutes, and if it still appears to not be updated, pulling down on the "Goals" screen will refresh the app.
For full instructions see iOS - How to capture weekly screenshot or watch our video tutorial

Please reach out to us directly at help@betteryou.ai with any questions