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How to troubleshoot if Goals are not updating
How to troubleshoot if Goals are not updating

iOS and Android troubleshooting

X
Written by Xai Yang
Updated over 4 months ago

I don’t think my stats are updating—what should I do?

If you've recently made progress toward your goals, give the app about 30 minutes to update. It sometimes needs a little time to catch up. If your stats still haven’t updated after this period, try the following steps...

Android

  1. Try closing the app and re-opening. To completely close the app, swipe out of it.

  2. Make sure you’re connected to Wi-Fi or using Cellular Data.

  3. Make sure you've provided the appropriate permissions.

  4. Make sure the app is up to date. You can do this by going to your Account tab, located within the Navigation bar, and scrolling all the way down to see if you need to update your app.

iOS (Apple)

  1. Try closing the app and re-opening. To completely close the app, swipe out of it.

  2. Make sure you’re connected to Wi-Fi or using Cellular Data.

  3. Make sure you've provided the appropriate permissions.

  4. Make sure the app is up to date. You can do this by going to your Account tab, located within the Navigation bar, and scrolling all the way down to see if you need to update your app.

How does BetterYou automatically detect my Screen-Time screenshots?

(iOS only)

  • When you take a screenshot, BetterYou automatically scans your Photos library for any new Screen-Time screenshots. If it doesn’t find a Screen-Time screenshot, it simply stops the process.

  • You might need to take several screenshots to capture all the apps you're using that contribute to your goals. For the best accuracy, it's recommended to take screenshots daily. However, if daily screenshots are not feasible for you, weekly ones will also work.

  • When BetterYou detects a Screen-Time screenshot, it securely uploads the image to its servers. After processing, you'll receive a push notification confirming that BetterYou has received your app usage data and is starting to give you credit. This process may take a few minutes. If your data doesn't seem updated, try refreshing the app by pulling down on the "Goals" screen.

  • For full instructions see iOS - How to capture weekly screenshot or watch our video tutorial

Please reach out to us directly at help@betteryou.ai with any questions

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