🚨 I don't think my stats are updating—what should I do?
If you've recently made progress toward your goals, give the app about 30 minutes to update. It sometimes needs a little time to catch up and sync your data. If your stats still haven't updated after this period, try the following troubleshooting steps...
🔄 Quick Refresh Solutions
Pull to Refresh (Recommended First Step)
Go to the Goals tab
Pull down on the screen to trigger a manual refresh
Wait for the refresh animation to complete
Your goals should update with the latest data
App Restart
Close the app completely:
iOS: Swipe up from the bottom and swipe the app away
Android: Swipe out of the app or use the recent apps button
Reopen the app and wait for it to fully load
Check if your goals have updated
📱 Platform-Specific Troubleshooting
Android Users
Basic Troubleshooting:
Restart the app completely (swipe out of it)
Check your internet connection:
Make sure you're connected to Wi-Fi or using Cellular Data
Try switching between Wi-Fi and mobile data
Verify permissions are granted:
Go to Account → Settings → System Permissions
Ensure all required permissions are enabled
Check for app updates:
Go to your Account tab
Scroll to the bottom to see if an update is available
If an update is available, tap "Update app"
Advanced Android Troubleshooting:
Clear app cache (if available in your device settings)
Check battery optimization settings for BetterYou
Verify Google Health Connect is properly configured (for health goals)
iOS Users
Basic Troubleshooting:
Restart the app completely (swipe up and away)
Check your internet connection:
Make sure you're connected to Wi-Fi or using Cellular Data
Try switching between Wi-Fi and mobile data
Verify permissions are granted:
Go to Account → Settings → System Permissions
Ensure Health, Notifications, and other required permissions are enabled
Check for app updates:
Go to your Account tab
Scroll to the bottom to see if an update is available
If an update is available, tap "Update app"
Advanced iOS Troubleshooting:
Check Apple Health permissions in Settings → Health → Data Access & Devices
Verify Screen Time settings if using time-based goals
Check Background App Refresh in Settings → General → Background App Refresh
How Does BetterYou Automatically Detect My Screen-Time Screenshots?
iOS Screen Time Integration:
When you take a screenshot, BetterYou automatically scans your Photos library for any new Screen-Time screenshots. If it doesn't find a Screen-Time screenshot, it simply stops the process.
Best Practices for Screen Time Screenshots:
Take screenshots daily for the best accuracy
Weekly screenshots will also work if daily isn't feasible
Multiple screenshots may be needed to capture all apps contributing to your goals
What Happens After Detection:
BetterYou securely uploads the image to its servers
The image is processed to extract app usage data
You'll receive a push notification confirming data receipt
The process may take a few minutes to complete
Pull down to refresh on the Goals screen to see updates
For full instructions: See "iOS - How to capture weekly screenshot" or watch our video tutorial
Advanced Troubleshooting
Permission Issues:
Go to Account → Settings → System Permissions
Check the status of each permission
Tap on any denied permissions to request access
If permissions are blocked, you may need to go to your device's Settings app
Data Sync Issues:
Force close and restart the app
Check your internet connection stability
Wait 30 minutes for background sync to complete
Pull to refresh on the Goals tab
Goal-Specific Issues:
Sleep Goals: Ensure Apple Health or Google Health Connect is properly configured
Steps Goals: Verify health platform permissions and wearable device connections
Time-Based Goals: Check if Screen Time (iOS) or App Usage (Android) permissions are granted
Location Goals: Ensure location permissions are enabled and GPS is working
📊 Monitoring Your Progress
Real-Time Updates:
Goals update automatically when new data is detected
Pull to refresh for immediate updates
Background sync occurs every 30 minutes
Push notifications alert you to new data processing
Progress Verification:
Check the Goals tab for current progress
View Goal Details for comprehensive progress history
Use the Weekly Calendar view to see daily progress
Monitor Progress Cards for real-time updates
🆘 When to Contact Support
Contact us at help@betteryou.ai if:
Goals haven't updated after trying all troubleshooting steps
You're experiencing persistent permission issues
App crashes or freezes during troubleshooting
You notice data inconsistencies across multiple days
Health platform integrations aren't working properly
Most goal update issues can be resolved with a simple pull-to-refresh or app restart. If problems persist, our support team is here to help!