Use Wholesale messages to reply to bookstores about listing access, products, orders, shipping, refunds, and fulfillment.

Open Wholesale > Messages to read and reply to conversations. In your messages you can view your Inbox, Unread, and Archived messages. You can also delete messages and block or unblock conversations.

Bookstores can start new conversations with each seller from the seller's catalog or from an order's detail page. Sellers can then reply from the Wholesale inbox.

For order questions, ask buyers to message from the order detail page or include the order number to make sure you have all the relevant information easily accessible.

Can sellers start a new conversation with any bookstore?

Bookstores start new conversations from catalog or order surfaces. Sellers then reply from their inbox.

What happens if I block a conversation?

Blocking stops messages from being able to be sent or received in that thread until unblocked.

Can sellers send attachments?

Use the message composer attachment option when available. Wholesale messages support up to 10 attachments, with a 25 MB limit per file.