Knowledge bases are collections of documents that give the AI context about your topics: your company, a project, a client or a department.
Use cases
Company knowledge base: internal guidelines, process documents, company values
Project knowledge base: all relevant project documents in one place
Client knowledge base: quick access to client-specific information
Department knowledge base: for marketing, sales, development or other teams
How to create a knowledge base
Click Create New at the top right
Give your knowledge base a meaningful name
Add a description that makes its purpose clear
Upload your documents
Tip: Keep the documents up to date and stick to relevant content. Outdated files lead to outdated answers.
Supported file formats
Documents: PDF, DOCX, DOC, TXT, MD
Spreadsheets: CSV, XLSX, XLS
Presentations: PPTX, PPT
Code files: e.g. PY, JS, JAVA, CPP
Using knowledge bases
Your knowledge bases are available in two places:
In the chat: Select one or more knowledge bases as context for your conversation via the upload
In assistants: Permanently equip an assistant with the knowledge (via the plus icon in the configuration)
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Questions? Message us right here in the chat.