Don't want to join the activity, can I get a refund?

The Cancellation is FREE up to 24H before the start of the activity booked.

I had a last minute emergency, can I cancel the activity I booked and be fully refunded?

According to our cancellation policy, it is possible to cancel your reservation with a full refund only within 24H before the start of the activity booked.

It will be possible to cancel the reservation even in less than 24H, but no refund will be provided.

I am sick, and i can't join the activity I booked, can I get the refund?

According to our cancellation policy, it is possible to cancel your reservation with a full refund only within 24H before the start of the activity booked.

We only refund people with certificate from the emergency room of the Rome hospitals.

My train/ flight/metro/bus, is late, I can't take part to the activity I booked. Can I get the refund?

No, the refund isn't foreseen, but you can call us to postpone the activity according to our availability.

You will give me the refund I asked, where and when do I expect the money?

You will have your money back within 5/10 working days, at the same payment channel you used for making the booking.