In order for a bike to be returnd to a station, the light of a free dock must be steady green 👇
In the case of a red light, change the dock.
IMPORTANT: does the trip continues and you see the following screen on the app? 👇
Then, try to lift the handlebar up and check if the bike is blocked;
slightly shake the handlebar;
wait a few moments, the system is just updating;
finally, check the app again.
Have you received the following screenshot and the confirmation email? 😊👇
Does the problem persists? ❌
Contact the assistance from the app by selecting 'Talk to us' in your profile.
Then, select 'Send us a message' and choose the following options from the virtual assistant:
'I have a problem using the bike 🆘';
'Bike return';
Follow the suggestions of the virtual assistant and remember to report the number of the return station, the number of the dock and the date/hour when the bike has been returned.
Your request will be sent immediatly to our operators for the needed checks.
As an alternative, you can contact us through the following channels (also in these cases, always report the return station and the date/hour when the bike has been returned):
message by chat (from the app or website);
email at info@bikemi.it;
call center at 02 4860 7607.
By selecting the following option, you will be redirected to the article with all the steps for a correct return of the bike 👇