If you previously disabled your account and would like to reactivate it, you will need to contact our support team and provide supporting documentation so that we can verify your identity. This guide outlines the information our support team will need in order to reactivate your self-disabled account.
If your account is disabled and you are unsure the reason, please contact our support team so they can assist you accordingly.
Common reasons for account disablement on Binance.US include unresolved negative balances, fraud alerts, unsupported state residency, and failed identity verification. The following sections will provide detailed guidance about addressing these concerns.
I self-disabled my Binance.US account and want to reactivate it, how can I do so?
1. Prepare documents A and B below:
A) An image of yourself, clearly showing your face, while holding a hand-written note stating:
“Binance.US (day/month/year) Reactivate my account associated with (email tied to account)"
B) A photo of your US state-issued ID or passport
To restore your Binance.US account, you must provide one of the following types of valid government-issued identification:
U.S. Passport
State-Issued Driver's License/Permit (front and back)
State-Issued Identification Card (Real ID compliant)
Federal/State-Issued ID (front and back)
U.S. Visa (B1, B2, F1 - at least one year validity remaining)
U.S. Passport Card (front and back)
Employment Authorization Card
Permanent Resident Card.
2. Contact Binance.US customer support and attach images of the two documents above.
When reaching out, make sure to reference your existing support ticket ID to prevent delays or confusion.
3. Once received, our team will review your account reactivation request and reach out to you if needed.
Avoid creating a duplicate account if your original account is still deactivated, as Binance.US will not assist while the original account exists.
Note: Please ensure that your documents meet the requirements below. If your documents do not meet these requirements, we will not be able to reactivate your account.
Note Requirements
Do | Don't |
✓ Write the note with your hand | ✘ Don't type the note |
✓ Write the note exactly as instructed | ✘ Don't alter or change the meaning of the note |
✓ Use a small sheet of paper | ✘ Don't use a big sheet of paper. Too much of your body can't be hidden behind the note. |
Note: Screenshots of IDs are not accepted. Only submit clear photos with all four edges visible.
Photo Requirements
Do | Don't |
✓ Hold the note in your hand(s) | ✘ Don't have someone else hold the note or tape your ID to the note |
✓ The note has to be clearly visible | ✘ Don't cover any details on the note with your fingers |
✓ Your face, upper body, arms, and hands should be visible | ✘ Don't only show your head sticking out from behind the note |
✓ Take the photo with natural lighting | ✘ Don't wear sunglasses, a hat, or anything that obscures your face |
✓ Have your friend or family member take the photo | ✘ Don't take the photo when it's dark outside; relying on artificial lighting makes it harder for cameras to capture details |
Additionally, ensure that your ID photos are real-time pictures, not screenshots, clearly show all four edges of the ID, and are legible. The name on your ID must match your Binance.US account name.
My Binance.US account has been restricted and I did not self-disable it, how can I restore it?
If your Binance.US account has been unexpectedly disabled or restricted, it might be due to reasons such as unsettled negative balances, fraud alerts, unsupported state residency, or failed identity verification.
Unsettled Negative Balance: A chargeback or negative balance might require settlement. You can resolve the negative balance by depositing cryptocurrency or using third-party providers to purchase USDT and cover the amount. Once resolved, restrictions lift automatically.
Fraud Alert: Temporary fraud alerts might require confirmation via the support team to clear flags and restore your account.
Unsupported State Residency: Residents in unsupported states cannot access accounts; moving to a supported state allows for reactivation upon verification.
Failed Identity Verification: If disabled shortly after creation, provide additional verification documents as guided in emails from Binance.US or contact support. For assistance, please contact our support team and follow this guide. If login errors persist, ensure your email and password are correct, and consider using incognito mode to contact support. The Binance.US team will review your application once all issues are resolved.
Geographic Restrictions and Account Access
Binance.US does not operate in all areas. To verify if your state is supported, check the list of geographically restricted areas here. If you move from an unsupported state to a supported one, update your information and request account reactivation. Stay informed via the Binance.US Twitter or their Announcements Page.
Binance.US vs. Binance.com Accounts
Accounts on Binance.US and Binance.com are managed separately. For accounts created on Binance.com, Binance.US support cannot assist with reactivation or password reset issues. Contact Binance.com’s support team here for assistance.