Binance.US aims to offer a wide variety of digital assets for you to choose from. We will continue evaluating and offering cryptocurrencies and trading pairs on Binance.US in accordance with our listing framework, market demand, and community feedback.
That said, we do not support all cryptocurrencies and networks. It's important to understand that Binance.US cannot accept transfers of any assets not supported on our platform, any assets sent on networks not supported on our platform, or any transfers from a contract address (such as cross-chain swaps).
Please exercise caution and always check our list of supported assets before transferring any cryptocurrency to your Binance.US account.
Binance.US is unable to recover/return deposits of unsupported assets or deposits sent using unsupported networks. For this reason, we recommend initiating a test transaction and confirming that the asset reaches your Binance.US wallet address before sending larger amounts. For more information, please visit our Terms of Use.
Lost Deposits
If you have sent a supported deposit and it has not been credited, it could be due to several reasons, including entering the wrong address, missing a memo, or network issues. For instance, sending funds to an unsupported network, such as BEP2 instead of Ethereum, or depositing XRP to a BNB address are common errors. These mistakes often lead to irrecoverable funds, especially when assets are sent to a wallet not controlled by Binance.US.
Preventive Best Practices:
Always verify that you are using a supported network before making any transfer.
Double-check all transaction details including the recipient address and network.
Perform test transactions with small amounts to ensure the transfer works as expected.
Utilize Binance.US tools and features for secure transactions.
You can now recover lost (supported) crypto deposits to the Binance.US platform without contacting customer support. Learn more about the Deposit Recovery tool.
Although Binance.US provides tools like the Deposit Recovery Tool for supported deposits, there are limitations. Deposits to unsupported networks, cases where the wrong network is chosen, or rejected deposits due to network incompatibility often lead to irrecoverable losses.
Withdrawals from Binance.US cannot be recovered.