Once the Care Recipient's profile has been created, you will have the option to invite their loved ones to view the care recipient's care notes on the Birdie app.


Here they will be able to see a read-only view of the care log, including visit reports, observations and any concerns raised. There is no limit to the number of days covered, care circle members will be able to read care reports that have been written since your agency started using Birdie.


How to add a member

  • Click on the Clients tab and select a care recipient

  • Click the Care circle tab on the left-hand side

  • Click Create new care circle member

  • Add the name and contact number of the family member or friend you wish to invite, please note, they cannot access the family app via an email address, they need a valid mobile number.

Once they have been added, click Send invite to send a text, inviting the loved one to use the Birdie app.

Please note, if you have added the family member to the key contacts (NOK) section you do not have to add their details again to the care circle. You will, however, have to click Send invite if you would like to invite them to use the app.


How to add the same family member to more than one care circle

If you try to add a family member who already exists on Birdie you will see an alert come up like in the image below.

Birdie uses mobile numbers to authenticate the family app. This is why they need to be unique to each member. Luckily, We can add these for you!

Please get in touch with us using our support chat. You can find support by clicking on the green icon on the bottom left-hand side of the Agency Hub.


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