Why can't I log into my Birdie Carer app?

There may be a few reasons why you are struggling to log into your birdie app, this article will help you troubleshoot.

Anjelica avatar
Written by Anjelica
Updated over a week ago

There are a number of reasons why you may be unable to access your birdie app, this article will provide you with the solutions, however, if you are still struggling to access the app please contact us on our live chat support.

You may struggle to log in because of the below reasons:

You have not received a text message with a magic link or the link is not clickable:

What to do:

  • Return to the login page on the Birdie app, you will see 'I didn't receive my text' at the bottom of your screen

  • Click the link and wait for a text message with a 6-digit code in it

  • Enter the 6-digit code to log into Birdie


You do not have a birdie profile yet

Your care manager may not have created your profile yet which means your mobile number has not been registered on the system yet.

What to do:

  • Please contact your care manager directly and ask them to create a profile for you


You work for more than one agency

If you are working for two or more care agencies you need to have your profile linked to both agencies or you will not get all of your visits through to your app.

What to do:

  • Please contact your care agency directly so they can link your profiles - they will need Birdie support assistance with this


You are not assigned any Care Recipients

When you log into your app you may see a Your access has been restricted message such as below. This means you are not assigned to a care recipient and will not be able to access the app.

What to do:

  • You need to contact your care manager directly who will need to assign you to a visit


You are assigned Care Recipients but they are inactive

You will also see a Your access has been restricted message if you are assigned care recipients that are inactive on the agency hub.

What to do:

  • You will need your care manager to unlink you from these visits and assign you to visits with active care recipients

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