Please note: If you do not have access to these features and you are interested in learning more about Birdie Analytics, Please get in touch to talk to a member of our team!
What is the Birdie Quality Score?
The Birdie Quality Score (Q-Score) has been created in line with the Care Quality Commission's (CQC) Categories. We have created the Q-Score to help our agencies provide the highest quality of care and work to achieve an 'Outstanding' CQC rating.
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There are Five categories that make up your Q-Score - three relating to care delivery and two relating to care management.
The average of the scores across the five categories gives your Q-Score. To find out more about how each category is calculated click the links in the table below.
Each category is marked out of 4 in line with the CQC's scoring system:
1 is Inadequate
2 is Requires Improvement
3 is Good
4 is Outstanding
By matching our in-house data expertise with our understanding of what matters to the hundreds of care providers using Birdie, we have built a set of dashboards which give you an overview of key care & business metrics. The dashboards are a lens through which you can understand the data of what’s going on in your business
Please note: The Q Score is a guide Birdie provides to customers. It will not guarantee a good CQC rating.
How can we help you improve?
Monthly Q-Score Report
The Birdie team creates your personalised Q-Score report based on information taken from your call monitoring software and the Birdie agency hub.
Please note: If you do not have an integrated call monitoring system it is not possible to get these reports. You will have a different report.
Your account manager will send this to you monthly. Using the report you can identify categories where you want to improve and strive to become more: Caring, responsive, person-centred, and safe.
In addition to your monthly Q-Score report, every Monday evening we will send a set of weekly reports to help keep you on track. There are five reports each providing a different view of care delivery and care management.
Using these reports you can drive improvements in your Q-Score by identifying Care recipients & Care professionals needing your attention and support.
Q-Score Categories Covered
Care Delivery Trends
Call Monitoring, Medication Monitoring & Caring Staff
Care Delivery by Carer
Care Delivery by Client
Care Management Trends
Care Planning & Alert Responsiveness
Care Management by Client
Please note: If you do not have a Q-Score report and weekly report please get in touch with your account manager. You must be using Birdie every day and integrated with a rostering system.
Factors that will impact your Q-score
You may have a lower score than you expected in an area, here are a few tips on what may be causing the score so that you can work to improve it. Your score may be lower if:
You are new to Birdie
If your Care professionals are not using the Birdie app
If your Care professionals are not checking in to scheduled visits
To deep dive into these areas, we suggest reading the below articles or enrolling in the Office Manager course in the Birdie Academy.