How to use the Birdie app offline

Bad signal? no internet? no problem, you can still use the app!

Luke Cullimore avatar
Written by Luke Cullimore
Updated over a week ago

Please note: The following feature is available for all of Birdie’s packages.

The Birdie app is built to be 'Offline-first' meaning we have designed it so some features can be used when Care professionals do not have data or are in an area with low/no signal.

Any updates or notes created whilst the app is in offline mode will be saved until the app detects that the user is back online. This means you will not be able to get real-time updates from this but any data is safe and secure on Birdie.

However, whilst the app does have an offline mode, it is really important that Care professionals load and refresh the app when they do have a good Wi-Fi signal or data before using the offline mode to ensure that their app is as up-to-date as possible.

How to use the Birdie app offline

  • The Care professional must open and refresh the Birdie app at a place with a signal (can be their house, when leaving their previous call, etc.)

  • They can then go to their visit in an area of low/no signal and check in (If using the geolocation feature, this will be a forced check-in due to them being offline)

  • Once they are logged in, they will notice a banner on the app informing them they are using the app offline

  • Care professionals can tick off tasks and record medication outcomes as normal

  • When a Care professional checks out, they will again have to generate a forced check-out as they are offline

  • When the Care professional is in a place with a good signal again, they will need to open the app, all the stored information will be automatically sent to your birdie agency hub

Note: You might get a 'visit not started' alert when your Care professional checks in while offline, however, the check-in and check-out times will be logged correctly when the Care professional gets a good signal.

Did this answer your question?