Please note: The following feature is available as part of Birdie’s Starter, Core, Advanced and Plus packages (Also known as Care Management, Rostering & Finance, Premium, Entry and Essentials) Please get in touch if interested in more information on this feature!
How to access the invoices you have generated
If you go to the Invoices tab now you will have access to all your invoices, in the Finance section of Birdie.
Here, you will see all the invoices you have generated via the Invoice Dashboard.
You will be able to click into any individual invoice - where you will be able to add any extra charges as well as have the option to archive the invoice.
How to filter your invoices
In the Invoice tab, you can easily filter the invoices that require your attention. This includes filtering by sending preferences or by invoice group.
You can filter by sending preferences in case some invoices need to be prioritised by the way they are sent. Read the article here for how to set up invoice sending preferences.
You can also filter by invoice group. Read the article here for how to set up invoice groups.
Finally, you can user the search to search for invoices specific to an individual payer or care recipient, for instance.
How to export your invoices - individual invoice
Within any individual invoice, you will also be able to export this as a CSV or PDF file. To do so, simply click the 'Export' button at the top right of this screen. Then select the necessary format, either CSV or PDF. You'll also have the option to email directly to the payer - read the next section for more on this option.
Once you have clicked the needed format (CSV or PDF) you will have options that allow you to review and configure the formatting of the Invoice. Here, you will be able to add an invoice number, select the invoice format and enter a footer, which can include Payment and Banking details such as account number and sort code, for instance.
You can have this information and formatting pre-set. Read the article here for how to pre-set your invoice formatting.
When you are happy with your formatting choices, you can then click the 'Download' button. This will save directly and enable you to print or post as necessary.
Emailing your invoice directly from the Birdie Platform - individual invoice
You'll also be able to email a PDF copy of your invoice directly from the Birdie Platform. To do so, simply click on 'Email to payer' from the list of options under 'Export.'
You will again have options that allow you to select the formatting of the Invoice. Here, you will be able to add an invoice number, select the invoice format and enter a footer, which can include Payment and Banking details such as account number and sort code, for instance.
You'll also be able to identify a 'where should queries by sent to' email, for all replies.
Please note: the email listed as the 'email for invoicing queries' will not directly appear on the physical invoice but will:
be set as the reply-to for the email when choosing to send by email
email address will also be added as a bcc for the email sent out
This means that the email address used for queries will actually be emailed a copy of the email sent to each payer
How to bulk email and download invoices
Your agency may have different invoice cycles depending on the contract or council. Similar to bulk generation, your agency may want to bulk download and/or email these invoices out.
Start by going to the Invoice tab, you will see an overview of all the invoices that have been generated across your branch. Here, you can search for the invoice by payer, care recipient or invoice number for instance. You can also filter by Invoice Group or by Sending Preference.
Once filtered, then click the Export button to enter bulk export mode. Here, you will be able to select the invoices you would like to export or send using the tick boxes to the left.
You still have the option to click into any individual invoice to export or email as a one-off.
If you choose to email, you will see a confirmation screen pop up, giving you a chance to review the details of who this invoice or set of invoices is being sent to. If all the information is correct you can select Send.
Once you are done, the status bar will update to show whether you have emailed these invoices. Please refresh your page to see this change.
You will also have the option to download as:
PDF - clicking this will enable you to download all invoices as 1 zip file. The zip file will contain individual PDF files for each invoice.
CSV - clicking this will enable you to download invoices as 1 CSV file. The CSV file will include 1 row per Invoice.
Please note: Payment confirmation/receipt of payment is not yet available on the Birdie platform.
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