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With Birdie Analytics being an incredibly powerful tool, we want to ensure you get the best possible experience when using it. One example of its powerful auditing capabilities is for medication auditing.
Medication auditing is reviewing your past medication results over a period of time. Having clarity over this will not only increase care quality for the agency but become a key piece of information to present when undergoing a CQC inspection.
What Report Can I Use to Audit Medication?
For this, we want to use the Care Delivery by Client report, which is one of the 5 Weekly Updates reports. To find it, start on your Birdie Analytics home screen and scroll down to the Weekly Updates, and select Care Delivery by Client
Once you've opened this report, scroll to the bottom and you'll see the 'Medication Monitoring' section. Here we can see the client name on the left, along with how many medication tasks have been completed in the middle column, and on the right we have the percentage of medication tasks complete.
Remember: When we talk about medication tasks completed, that doesn’t mean that the medication needs to be fully taken - what we mean is that the carers have recorded some kind of medication outcome.
If the percentage here is not 100%, that means that some medication outcomes for this client have not been recorded, which means that there will be some question marks on the MAR chart.
It's important to evidence to the CQC that there are no gaps in the MAR chart, as this demonstrates safe and effective care.
I See Clients with Less Than 100% of Medication Tasks Complete, Now What?
If there’s a care recipient with less than 100% of medications complete, you can investigate this further by clicking on the % number.
You’ll then see a full list of all their medications and when they were taken. When nothing has been recorded you will see a circle with a line through it, as you can see below.
You can also download this information for your records or as part of your auditing process. To do this, click the 'Download' button in the top right corner.
For each of the incomplete medications, you can cross-reference the client's MAR chart on your Agency Hub and change the outcomes as needed.
Once changed, this will be visible on the MAR chart and will be earmarked to indicate that a change has been made. You will also see a log of all updates made to the outcome. This is your paper trail evidence of an audit.
How to download the full rows
When viewing or downloading a report on Looker, it defaults to showing 500 rows, even if more rows of data are available.
You can change this by going to the data dropdown, and adding in a custom number e.g. 10000, then clicking run. This will update and show over 500 rows of data.
When you download the report from Looker, you can select All Results or a custom number of rows e.g. 10000, so that it downloads all the data for you.
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