Please note: The following feature is available for all of Birdie’s packages.
We know you may want to set up notifications for on-call phones and email addresses so that you can be responsive on evenings and weekends.
If you have a dedicated on-call phone or inbox, you can follow the below steps to set this up ready for your on-call team.
We do advise that you only set up notifications for the most critical alerts, this is to make sure that you are not overloaded with text messages.
Step 1: Create a dedicated on-call profile
Create an Admin profile called 'On Call'. For the steps needed to create an Admin profile, please see this article.
Here, you can enter the on-call phone and email address as needed. Then assign them as Admin and set the status to Active.
Step 2: Log into On Call and visit the Inbox tab
After the on-call profile has been created, you'll need to log into this profile, so you'll need to have access to the on-call email address.
Then, you can then click into the Inbox tab within the Agency hub of that new profile.
Step 3: Click on Settings
In order to enable notifications for the on-call profile, you then click on Settings in the bottom left-hand corner of the Inbox tab.
Here, you’ll see the options allowing you to specify how you would like to be notified for the different alerts the Birdie system raises.
Step 4: Enable Notifications
Select the notifications you want to be sent to the on-call contact. To do this, simply tick the boxes next to the notification type and mode of communication.
If you don't have a dedicated on-call phone or email address, you can ask the person who is on-call to enable notifications on their own profile, to ensure that they don't miss a key update.