Please note: The following feature is available for all of Birdie’s packages. Depending on what package you have you may not see the timeline view in all stated places. If you want to learn more about any of the below features get in touch to talk to a member of our team!

Get a quick overview of what changes have been made in your agency and most importantly who has made them. The timeline view is an easy way to see what has been added or taken out of a visit card, you can also view any alerts that have been raised during a visit.

This is a helpful tool to see how many last-minute changes you may be doing for a visit schedule and also give you visibility over your team's actions on the app and the agency hub. 

Once you have selected a visit or alert click on the Timeline tab. Here you can see information on who has created the visit schedule, who has added tasks and medications to the visit card as well as the date and timestamp.

This information is not editable, it is to provide a real-time audit of who is making changes on your agency hub. You will also not see this information if the visit is unscheduled.

You may see Birdie automation or Unknown user in the Timeline view, this is not an actual user such as an employee at Birdie or another care manager. This refers to the automated changes made by the system.

For example, if you set an end date for a medication, the medication will then be removed from the visit card when the end date occurs by the system (Birdie automation) so that there is no risk of it being accidentally administered.