This article describes in more detail the steps that need to be taken in order to complete the onboarding process of your client. The process can be broken down into several steps, which are:

The platform is build in such a way that you can switch these steps on or off depending on your business. You don't need a survey? Switch it off and nor you, nor your client will see it. The same applies for the other steps. This way you can create your own workflow that works for your business.

In this article we will break down all of these steps in more detail, in case you are not using a particular step, then you can simply skip it.

The first step is all about identifying who your client is and verifying whether the data that he provided is correct. For this article it does not matter whether your client initiated the onboarding from the prospect portal or whether you created a prospect manually in the professional portal (more about this below). The only thing which matters is that a record is created and several steps have to be completed in order to successfully onboard your client at your organisation.

Please login to the Blanco Professional Portal and go to the module "Onboarding - Overview" as shown below:

This screen gives you an overview of all prospects (soon to be clients) that are still going through the onboarding process. As you can see, prospect registrations can have different statuses, these are:

The first status of a new registration will always be "Incomplete" and all sub-processes still have to be started as shown below:

Please click on the edit button behind the name of your prospect. You can now see the personal details that you need of your client to complete the "Identification" step in the process (they are highlighted in orange):

All orange indicators have to be gone before we can continue the process and start, for example, the screening of your client. This means that all of the fields need to be completed.

Now, depending on your operating model, you could setup different client experiences in order to obtain this information:

The following is described with having option 1. in mind. The client completed the identification step directly from the self service channel and when you look into this registration you can see that all information is immediately available, for review:

In this example, the status of the identification is "Completed with warnings". This means that all information is available, however, that attention is required to validate some information. In most cases it will be automatically accepted, however, in this case, Mitek was not able to verify the validity of the document that was used by your client.

For your info, Mitek scrapes all the information from an ID card or passport and performs some validity checks on the document. Under the "ID card picture" there is a button called "Show MITEK information", should you click on this then you get a detailed report from Mitek showing which fields and information they validated of the document.

After reviewing the case, we have concluded that this is an actual person and that we will accept the identification. For compliance reasons and to remember what happened I also put in a comment:

The identification status is now changed to accepted. In the top left corner you can now change the status of the registration from "Incomplete" to "Complete" as shown below:

Changing the status to "Complete" has two effects:

The second step in the process is to ask your client some additional questions. Again, please remember that this is an optional functionality that can be turned off.

During the onboarding process your client is asked several questions that he has to answer. These questions follow the Common Reporting Standards (CRS) and are the same for all users of the platform. Most likely, you will have some additional questions that you would like to ask your client that are specific to your business.

In order to give our clients the maximum amount of flexibility in asking custom questions, the platform offers a built-in connection with Typeform. In typeform you can built your own custom questionnaire template that will then be linked inside the Blanco platform. This way, your client does not need to leave the Blanco environment to complete these questions.

Again, there are three ways of completing this typeform questionnaire:

As soon as the survey has been completed, the status of the survey will change to "Submitted". In addition, in case you would like to review the answers your client gave, then you can click on "Show results" as shown below:

The third step in the process is to complete the financial investment plan so that you get a good view on the financial situation of your client, his goals, his knowledge & experience and finally his attitude towards taking risk. This module is specifically built for asset manager that need to comply with the regulation around MiFID II suitability. As before, should this not apply to you, then this can be turned off!

The logic is the same as in the previous steps as there are three ways to complete this:

As soon as the survey has been completed, the status of the survey will change to "Submitted". In addition, you can now trigger a bunch of other functionalities. You could, for example, export the proposal which was made to the customer, or just the answers he gave on the questions.

In the screening step, you are going to screen your client against international PEP / sanction lists and adverse media. As before, in case you do not need this functionality then it can be turned off!

The platform provides a built-in connection to ComplyAdvantage. ComplyAdvantage is an international player that has connections to hundreds of international PEP / sanction lists and are specialised in screening.

In order to trigger the screening step, please click on the "Screening" button and click "Start"

You will see a short overview of the type of lists and more that your client will be screened against. Please click on "Start screening"

An automated API call is now made to ComplyAdvantage and the result is returned in seconds. In case there are no hits then the status is automatically changed to "Screened (no flags)". There is also a green flag behind the customer name now:

You can click on the flag to see the search results

In the case there are hits (example uses Donald Trump), then you will see the following:

You can then click on each case to determine if this is an actual hit or a false positive. You will see the key data, the lists on which a hit was found and the adverse media articles in which your client is referred to.

In order to continue, you now need to manually "Accept" this client by clicking on the accept button and putting a comment that explains why you would like to accept the client

During the onboarding process a lot of data is collected of your customers that can be used by other systems or providers that our customers work with. We call these entities "processors" as they process the data that Blanco collected.

The best way to describe this is by using our own internal platforms that are connected to the Blanco Onboarding platform. For example, if you are an asset manager that also uses the Blanco Portfolio Management System (PMS), also known as "AIRS" then you can transfer the data that was collected during the onboarding process to the PMS to automatically create a registry in the CRM module and creation of a client record and investment portfolio.

You could select, one or multiple processors at the same time. In the below example I only selected AIRS (PMS). After you click on "Send" all data is send to the PMS in order to have a flawless experience between the different Blanco systems.

After you clicked on send, the status also changes to "sent". In case you would like to know more about the other processors that are available, then please contact your Blanco representative.

The final step of the process is the creation of contracts or documents and sending them to your client so that he can electronically sign them. Again, this an optional module that can be turned off in case you do not need it.

In article XXX we explain in detail how you can generate any type of document or contract in the platform as the platform offers a built-in "document generator" functionality. The documents can automatically be pre-filled with data that was collected during the onboarding process to minimise the manual work. They can then be appended and sent to your client for signing.

In case you would like more information on how the signing process from the point of view of your client, then please refer to the article "Signing your contracts"

You can also add contracts which always need to be appended, by default, to each signing request. For example, think about your terms and conditions or privacy policy. These documents don't contain any client information, nor are they different from client to client.

Documents can be added to the signing request by clicking on the "Signing request > Add contract" button as shown below.

You can give a name to your contract and select the document that you wish to upload.

You will get a message whether the upload was successful or not.

After you have appended all documents that you would like to have signed by your client, you can start the signing process. Please click on "Signing request > Start signing" as shown below

You will now see the following screen:

From this screen you can do the following:

SMS (ALL)

iDIN (NL)

iDEAL (NL)

Scribble (ALL)

Itsme (BE+LU)

After you click on "Start signing" all (co)-signers will be invited to complete the signing process. After all invitees have signed the documents the status will automatically be changed to "Signed (without warnings) as shown below. By clicking on the button you can now also view more details about who has signed

Your client has now completed the entire onboarding process. In case you are also using the Blanco Client File, then you can convert this prospect to a client so that you can perform the follow-up and relationship management.

On the top left click on the "Complete" button and change the status to "Done". Once done, please change the status to "Accept". Finally, you can change the status once more to "Convert to client" to finish the process and move the prospect from the Onboarding module to the Client file module.