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Removing Users

Stephanie Jarm avatar
Written by Stephanie Jarm
Updated over a year ago

Removing a user removes them from the entire organization.

You can only remove users that are on your level or below. Managers can not remove an Admin or Owner level.

Please note, that if a team member is transferring from one location to another, do not remove them from your team on mobile; instead, log into the web and simply change their location. See how here.

If you want to remove a user that no longer works for the company, you can do this on the web very quickly.

  1. Log in to web.blanket.app.

  2. Find the left navigation menu. Tap MY TEAM > Users 


  3. Search for the team member you want to remove, tap the three-dot menu to the right of their row, and select "Remove User"

  4. The user will be removed from your entire organization.


Troubleshooting

In the event that you are not able to remove a user due to not being able to see the three dots in their row, or if on the mobile app you cannot swipe left on their row, this is because you lack the permission to do so.

  1. Make sure that you in fact have the permission (within your position) for user management.

  2. If you do have the permission for user management, it means that you share the same access level as the user you are trying to remove.

  3. Update the user you are trying to remove to a position beneath yours (making them role EMPLOYEE will ensure you have the access to now remove them.

  4. Once you've changed their role, go back to the My Team screen and you will now see the 3 dots in their row.

  5. Remove them.

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