If you have questions about your portfolio, data imports or tax calculations, Blockpit offers several ways to get support: from immediate problem solving by our AI assistant Lia and the technical data preparation by our crypto experts to help from our support team.
At a glance
👁️ For questions about your portfolio, data import or tax calculation, Lia, the AI assistant in the in-app chat, helps you first. On top of that come the tools from Blockpit Plus, the Blockpit Expert Support for customers in Germany, Austria and Switzerland, and regular Support for technical questions about the platform.
You need … | Then use … |
an answer right away about features, integrations or calculations | Lia in the in-app chat (self-service) |
a tool in the app, e.g. for label help or daily synchronization | Blockpit Plus |
an individual review or preparation of your transaction data (DE / AT / CH) | Blockpit Expert Support |
help with technical issues, login, invoice or subscription, verified importer errors | Regular Support |
1. Instant self-service help: Lia and Blockpit Plus
If you need help, write your request directly to Lia in our in-app chat. Lia draws on Blockpit's knowledge and our help content and answers many questions about features, integrations and calculations immediately.
💡 How to get the best result: Describe your issue as precisely as possible. Screenshots of warnings, transaction hashes or error messages help Lia give you the matching step-by-step guide right away.
Extended assistance
As soon as your request shows a possible need for an individual review or preparation of your transaction data, Lia points you to our Blockpit Expert Support early on. This applies in particular to data conflicts, balance discrepancies or complex wallet/exchange reconciliations. If you live in Germany, Austria or Switzerland, she offers you our free 15-minute introductory call. This way you find out right away whether manual preparation by our crypto experts makes sense for your account, without having to interrupt the self-service in the chat.
Tools from Blockpit Plus
Start with the free route from the help articles. Some problems are solved faster with a tool from Blockpit Plus:
✨ Blockpit Plus: If you do not know which label fits an on-chain transaction, then the AI Explanation in the transaction details explains the transaction as a transaction note and helps with labeling. It currently applies to Arbitrum, Ethereum, Solana, Polygon, BNB Smart Chain (BSC), Base and Optimism. You find your transactions in the app. The explanation is a suggestion that you check yourself.
✨ Blockpit Plus: If your data is not up to date, then Blockpit Plus synchronizes your wallets and exchanges automatically every day. You find your integrations in the dashboard.
2. Blockpit Expert Support (DE / AT / CH)
Expert Check and Expert Service are available for customers in Germany, Austria and Switzerland.
Expert Support is for users who do not want to prepare their transaction data themselves or who have complex data discrepancies. Our specialists analyze your account and, on request, take over the manual reconstruction for you.
Typical use cases:
Missing, unmapped or mismatched transactions
Unresolved balance and holding discrepancies
Incomplete histories due to exchange closures or missing CSV files
Manual reconciliations and complex activities (DeFi, staking, bridges, futures)
Preparing a complete data foundation for your tax advisor
Our bookable products at a glance:
Expert Service (from €398): The complete, active processing and turnkey preparation of your account and ledger directly by our specialists.
Expert Check (30 min. – €99): Professional root-cause analysis of your account, including a concrete roadmap for implementing it yourself.
You can order and start both products at any time via the booking page: https://app.blockpit.io/expert-service.
💡 The free 15-minute introductory call: discuss scope, process and a targeted cost estimate for your account in advance
Do you want Expert Service to prepare your account, but you are unsure before booking about the exact time required or missing data?
Simply put our free 15-minute introductory call before the Expert Service. In the call, we review your starting point and create a tailored, reliable Expert Service quote with a time and cost framework for the preparation, without you having to buy an hourly package in the shop beforehand.
Your advantage: You do not have to choose a service package in the shop beforehand. If our quote suits you, our expert books the matching package together with you directly in the call and starts the preparation right away.
You find detailed information on booking, process and joining the in-app call in the guide: Expert check and Expert service: process, booking, FAQ.
3. Regular Support (technical and account support)
Our regular Support helps with technical platform issues, login problems, invoice or subscription questions and verified errors in the importer.
Handoff by Lia: If your request needs manual handling by our team, Lia asks you whether the conversation should be forwarded to a support agent. Depending on the current ticket volume, a reply can take several hours up to a few days. In the meantime, you can post screenshots or additions in the same chat at any time.
⚠️ Important: Regular Support answers general platform questions, but it does not perform manual reconstruction or individual cleanup of your personal transaction history. Expert Support is available for that.
💬 Already opened a conversation?
Please use only one channel per request: If you are already chatting with Lia or our team, simply keep replying in the same conversation.
Additional parallel requests by email or opening new chats delay the processing for you and for other users.
✉️ No Blockpit account?
If you cannot log in to your account or do not have one yet, you can reach us by email at support@blockpit.io. For account-related requests, always use the email address your Blockpit account is registered with.
Typical mistakes
✗ Using several channels in parallel (chat, email, new chats) → processing takes longer for you and for others
✗ Expecting regular Support to manually reconstruct your transaction history → regular Support does not do that, Expert Support (DE / AT / CH) exists for it
✗ Only writing does not work in the chat with Lia → describe the issue precisely and attach screenshots, then the guide fits better