If you need help, you can simply send your request to our AI assistant, Lia.
Lia can answer many questions automatically.
How a support request works
Describe your issue as clearly as possible.
Lia will first try to help you directly.
During the conversation, Lia may already let you know about a suitable Expert Support product if it appears that it could be helpful for your situation.
As long as Self-Service remains a practical option, Lia will continue assisting you directly. If an individual data analysis later becomes the most efficient solution, she will recommend the appropriate Expert Support product.
If necessary, Lia can also forward your request to our Support Team.
🔎 Detailed information, screenshots, and error messages help us process your request more quickly.
Already have an active conversation?
❗ If you're already chatting with Lia or our Support Team, there's nothing else you need to do.
Simply continue replying in the existing conversation.
If you'd like to speak with a support agent, just let Lia know within the same conversation.
Starting a new chat or sending an additional email is not necessary and may delay the processing of your request.
Expert Support
💡 If it becomes apparent during the conversation that Expert Support could be beneficial for your issue, Lia may let you know about this option early on. If an individual data analysis later becomes the most efficient solution, she will recommend the appropriate Expert Support product.
While our regular Support Team handles general questions, feedback, and technical issues, our Expert Check and Expert Service provide more comprehensive assistance with organizing your transaction data and reviewing your Blockpit account.
🔧 Depending on the service you book, adjustments can also be made directly to your Blockpit account.
Support from our Support Team
If your request instead requires assistance from our regular Support Team, Lia can forward your request to them.
If this happens, Lia will let you know. After that, simply wait for a response. Depending on our current workload, this may take anywhere from several hours to several days.In the meantime, you can add additional information or screenshots to the same conversation at any time.
Important note
👁🗨 Please use only one communication channel for each issue.
If you already have an active conversation, simply continue replying there.
Submitting multiple requests about the same issue (for example, by email or in a new conversation) may delay the processing of your request.
Don't have a Blockpit account yet?
If you don't have a Blockpit account yet, you can contact us by email at support@blockpit.io.
For account-specific support, please use the same email address that is or will be associated with your Blockpit account.