How do I get Support at Blockpit? | Blockpit Help Center

If you have questions about your portfolio, data imports, or tax calculations, Blockpit provides multiple support channels: from immediate automated resolutions via our AI assistant Lia and technical data processing by our crypto experts, through to dedicated assistance from our regular Support Team.

1. Fast Assistance via AI Assistant Lia (Self-Service)

If you need help, you can simply send your request directly to our AI assistant, Lia, in our in-app chat. Lia accesses Blockpit's full knowledge base to resolve most questions regarding features, integrations, and calculations instantly.

🎯 How to get the best results: Describe your issue as specifically as possible. Screenshots of warning banners, transaction hashes, or error messages help Lia provide the exact step-by-step instructions you need right away.
💡 Extended assistance: Whenever your inquiry involves transaction conflicts, balance discrepancies, or complex wallet/exchange reconciliations, Lia proactively highlights our Blockpit Expert Support. For users based in Germany, Austria, or Switzerland, she will directly point you to our free 15-minute consultation. This allows you to evaluate immediately whether manual account preparation by our crypto experts is right for your account—without interrupting your ongoing self-service chat.

2. Blockpit Expert Support (DE / AT / CH)

Expert Support is tailored for users who prefer not to prepare their transaction data manually or who face complex transaction discrepancies. Our specialists review your account and, upon request, handle the technical reconstruction on your behalf.

Typical use cases:

Missing, unlabeled, or mismatched transactions
Unresolved balance or asset discrepancies
Incomplete transaction histories due to closed exchanges or missing CSV exports
Manual reconciliations and complex protocols (DeFi, staking, cross-chain bridges, futures)
Preparing a clean, audit-ready data foundation for your tax advisor

💡 Free 15-Minute Call: Scope of Services, Process & Tailored Cost Estimate for Your Account

Are you unsure how much work is involved in setting up your account or what data is still missing? Simply book a separate appointment in advance for our free 15-minute initial consultation (available even without purchasing an Expert Service Package). During the appointment, we’ll walk you through the process, analyze your specific needs, and provide you with a reliable estimate of the time and cost required for your account.

Your advantage: You do not need to choose a service package in our shop in advance. If our quote works for you, our expert books the appropriate package directly with you during the call and initiates the account setup immediately.

> Book free 15-minute consultation now

Our Packages at a Glance:

Expert-Check (30 mins – €99.00): Professional root-cause analysis and a concrete roadmap for self-implementation.
Expert-Service (from €398.00): Hands-on processing and turnkey account preparation handled entirely by our specialists.

3. Regular Support (Technical & Account Inquiries)

Our regular Support Team assists with technical platform issues, login difficulties, billing or subscription inquiries, and verified importer bugs.

🔄 Handoff by Lia: If your inquiry requires manual intervention by our team, Lia will ask you if you want your conversation forwarded to a human support agent. Depending on current ticket volume, human replies may take several hours up to a few business days. You can append screenshots or updates to the thread anytime while waiting.
⚠️ Important: Regular support answers general platform questions, but does not perform manual reconstruction or custom reconciliations of your personal transaction history. For account cleanup, please use our Expert Support.

💬 Already Have an Open Conversation?

Please stick to one channel per inquiry: If you are already chatting with Lia or our team, continue directly in that existing thread.
Submitting duplicate requests via email or starting new conversations creates queue overlaps and delays response times for everyone.

✉️ Don't Have a Blockpit Account Yet?

If you cannot log in or have not registered yet, contact us by email at support@blockpit.io. For account-specific questions, always email us from the address registered with your Blockpit account.