You can contact Blockpit Support directly through the chat function in the Blockpit web app or mobile app.
Contacting Support via the chat function
Open Blockpit
Open the chat function (web app) or the AI Assistant (mobile app)
Describe your issue as precisely as possible
Our AI assistant Lia will first try to help you automatically
If necessary, your request will be forwarded to our support team and the Expert Support may be suggested
🔎 Detailed information, screenshots, and error messages help us process your request faster.
Already have an active support conversation?
❗ Important: If you already have an active conversation with our AI assistant Lia or the support team, you do not need to start a new chat.
In this case, simply continue replying directly within the existing conversation.
An additional chat or email request is not necessary and may delay processing.
Forwarding your request to a human support agent
If Lia cannot resolve your issue directly, your request will be forwarded to our support team and the Expert Support may be suggested.
🙏 Lia will then inform you that your request has already been forwarded. Please be patient afterward. An additional escalation or duplicate request is not necessary.
You can provide additional information or screenshots at any time directly within the existing chat.
Important note regarding duplicate requests
👁🗨 To help us process your request as quickly as possible, please use only one communication channel per issue (either chat or email).
🙏 Please prefer using the chat function within Blockpit.
Avoid multiple requests regarding the same issue, as they may delay processing.
Alternative support email contact
If you do not yet have a Blockpit account, you can also contact us directly via support@blockpit.io. Please try to contact us using the same email address you intend to use for registering your account.
For account-specific support, please contact us exclusively using the email address associated with your Blockpit account.