Skip to main content

Troubleshooting – Having trouble with your lock?

Ronny Christensen avatar
Written by Ronny Christensen
Updated this week

If you are experiencing problems unlocking, follow these steps to find the error:

⃣ 1️Check if it is the Booking Board or Danalock that is failing:
🔹
Turn off Bluetooth on your phone
🔹 Open the Danalock app as an administrator
🔹 Try unlocking the door via Danabridge

If the door does not unlock, it is not due to the Booking Board:

Check your internet connection
Check your Danabridge light indicator (should be solid green)
Restart your router or Danabridge

💬 If the problem persists, contact Danalock support:
📧 danalocksupport@saltosystems.com

⃣ 2️Can you unlock via Danabridge but not via Booking Board?

📌 Contact us directly – we'll help you!

Still need help? We are ready to help you! 😊

Did this answer your question?