What This Screen Does
This is where you add a new member to the system. Think of it like filling out a registration form for someone joining your gym or club. You enter their name, contact details, address, company, and role. Once you save, the system creates their profile so they can start using the platform.
How to Get There
Open the dashboard.
In the left-hand menu, click User.
Click the + New User button in the top-right corner.
You are now on the Create a New User screen.
Step-by-Step Guide
1. Upload a Profile Photo
On the left side of the form you will see a photo placeholder.
Click it to open the image uploader.
Pick an image from your computer (JPEG, JPG, PNG, or GIF).
The image will be cropped into a square. Adjust the crop area and confirm.
The maximum file size is limited by the system. If your file is too large, you will see an error.
Field | Required | What to Enter |
Avatar | Yes | A profile photo in JPEG, JPG, PNG, or GIF format. |
2. Set Email Verification
Below the photo you will see an Email Verified toggle.
By default it is turned on (verified).
If you turn it off, the system will automatically send the user a verification email so they can confirm their address.
Leave it on if you have already confirmed the email is correct.
Field | Required | What to Enter |
Email Verified | No | Toggle on or off. On means the email is already verified. Off triggers a verification email. |
3. Fill In Personal and Contact Information
On the right side of the form you will see the main details card. Fill in the following fields:
Field | Required | What to Enter |
Full Name | Yes | The member’s full name (first and last). |
Email Address | Yes | A valid email address. Must follow the standard format (e.g. |
Phone Number | Yes | The member’s phone number. |
4. Select a Country
Click the Country dropdown.
Start typing the country name to filter the list.
Each option shows the country flag, country name, country code, and phone prefix.
Pick the correct country from the list.
Field | Required | What to Enter |
Country | Yes | Select the member’s country from the dropdown list. |
5. Fill In the Address
Field | Required | What to Enter |
State/Region | Yes | The state, province, or region where the member lives. |
City | Yes | The city name. |
Address | Yes | Street name and number. |
Zip/Code | Yes | ZIP or postal code. |
6. Enter Company and Role
Field | Required | What to Enter |
Company | Yes | The name of the company or organization the member belongs to. |
Role | Yes | The member’s role (e.g. “Member”, “VIP”, “Staff”). |
7. Save
Click the Create button at the bottom-right of the form.
The system will:
Validate all your inputs.
Create the membership record.
Redirect you to the user list.
You will see a green “Create success!” notification at the bottom of the screen.
What Happens Behind the Scenes
You click "Create"
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Form validates all fields (Yup schema)
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All required fields checked — name, email, phone,
address, country, state, city, zip, company, role, avatar
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Membership record is created
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Success notification appears ("Create success!")
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You are redirected to /user/list (the user list page)
Troubleshooting
“I filled everything in but the Create button does not work”
Double-check that all required fields are filled in. Every field on this form is required except the Email Verified toggle.
Look for small red error messages below the fields — they tell you exactly what is wrong.
Make sure the email is in a valid format (e.g.
name@example.com).Make sure you have uploaded a profile photo — the avatar is required on this screen.
“The email field shows an error even though I typed an address”
The email must be in a valid format such as
name@example.com.Check for extra spaces before or after the address.
Make sure there is exactly one
@symbol and a domain with a dot (e.g..com,.dk).
“I cannot find my country in the dropdown”
Start typing the country name to filter the list.
Make sure you are spelling it in English (e.g. “Denmark”, not “Danmark”).
If the list appears empty, try refreshing the page. The country data may not have loaded correctly.
“My profile image will not upload”
The image must be a JPEG, JPG, PNG, or GIF file.
It must not exceed the maximum file size allowed by the system.
Try a smaller image or a different format if the upload keeps failing.
“I see a red error message after clicking Create”
Read the error message carefully — it usually explains what went wrong.
Common causes include: a duplicate email address, a missing required field, or a server timeout.
If the error is unclear, try again. If it keeps happening, contact your system administrator with the exact error message.
“I do not know what to put in the Role field”
The Role field is a free-text field. Type the role that best describes this member’s position.
Common examples: “Member”, “VIP”, “Trial”, “Staff”.
Check with your team if there is a standard naming convention you should follow.
“I do not know what to put in the Company field”
Enter the name of the organization or business the member is associated with.
If the member is an individual and not tied to a company, ask your administrator what value to use (some teams use “Individual” or “N/A”).
“The page is blank or fields are not loading”
Try refreshing the page in your browser.
Check your internet connection.
Clear your browser cache and try again.
If the problem persists, contact your system administrator — the server may be experiencing issues.
“I want to edit the member after creating them”
After creating the member, you will be redirected to the user list.
Find the member in the list and click on them to open their profile.
From there you can edit any details that need to be changed.