What This Screen Does
This is where you update an existing membership record. Think of it like pulling up someone’s registration card and correcting or changing the details — their name, contact info, address, role, or account status. Once you save, the updated information takes effect immediately.
How to Get There
Open the dashboard.
In the left-hand menu, click Memberships.
Find the membership you want to edit in the list and click on it (or click the edit icon).
You are now on the Edit Membership screen.
Step-by-Step Guide
1. Review the Status Label
In the top-right corner of the left card you will see a colored label showing the membership’s current status:
Green = Active
Red = Banned
Yellow = Any other status
This label updates automatically when you change the Banned toggle (see step 3).
2. Update the Profile Photo
On the left side of the form you will see the current profile photo (or a placeholder if none was set).
Click the photo area to open the image uploader.
Pick a new image from your computer.
Accepted formats: JPEG, JPG, PNG, or GIF.
The file must not exceed the maximum allowed file size.
Crop the image into a square and confirm.
If you want to keep the current photo, simply leave it as-is.
3. Toggle Banned Status
Below the profile photo you will see a Banned toggle switch.
When the switch is on, the account is banned (disabled). The status label changes to red.
When the switch is off, the account is active. The status label changes to green.
Use this to temporarily disable a membership without deleting it.
4. Toggle Email Verified
Below the Banned toggle there is an Email Verified switch.
When turned off, the system will automatically send the user a verification email.
When turned on, the user’s email is considered verified and no email is sent.
Only change this if you know the user’s email verification status needs updating.
5. Update Personal and Contact Information
These fields appear on the right side of the form:
Field | Required | What to Enter |
Full Name | Yes | The member’s full name. |
Email Address | Yes | A valid email address (e.g. |
Phone Number | Yes | The member’s phone number. |
Country | Yes | Start typing and pick from the dropdown list. Each option shows the country flag, code, and phone prefix. |
State/Region | Yes | The state, province, or region. |
City | Yes | The city name. |
Address | Yes | Street name and number. |
Zip/Code | Yes | ZIP or postal code. |
Company | Yes | The company or organization the member belongs to. |
Role | Yes | The member’s role (e.g. “Member”, “VIP”, “Staff”). |
6. Save Changes
When you are done editing, click the Save Changes button at the bottom-right of the form.
The button will show a loading spinner while the system processes your changes.
The system will:
Validate all fields.
Update the membership record.
Redirect you back to the memberships list.
You will see a green “Update success!” notification at the bottom of the screen.
7. Delete the Membership (optional)
At the bottom of the left card there is a red Delete User button.
Click it if you want to permanently remove this membership.
Be careful — this action may not be reversible.
What Happens Behind the Scenes
You click "Save Changes"
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Form validates all fields (Yup schema)
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Required fields checked: name, email, phone, address,
country, state, city, zipCode, company, role, avatarUrl
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If validation fails → red error messages appear under the problem fields
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If validation passes → membership record is updated
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Success notification: "Update success!"
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You are redirected to the memberships list page
Troubleshooting
“I clicked Save Changes but nothing happened”
One or more required fields are empty or invalid.
Scroll through the form and look for small red error messages below the fields.
Fill in or correct the highlighted fields and try again.
“The email field shows an error even though I entered an email”
The email must be in a valid format, such as
name@example.com.Check for extra spaces before or after the address.
Make sure there is an
@symbol and a domain (e.g..com,.org).
“I cannot find the membership I want to edit”
Go back to the memberships list and use the search or filter options.
Make sure you are looking at the correct location/gym if your system has multiple.
If the membership was recently deleted, it will no longer appear in the list.
“The profile photo did not update”
Make sure the image is a JPEG, JPG, PNG, or GIF file.
The file must not exceed the maximum allowed size.
If the upload fails, try a smaller image or a different format.
You can try saving without changing the photo first, then edit again to update just the photo.
“I toggled Banned but the status label did not change”
The label updates based on the toggle value. Make sure you actually flipped the switch (it should visibly move).
The change is only saved when you click Save Changes — the label preview updates immediately, but the server record does not change until you save.
“I accidentally banned a member — how do I undo it?”
Simply toggle the Banned switch back to off (so the account is active again).
Click Save Changes to apply the update.
The member’s access will be restored.
“I see an error after clicking Save Changes”
A red error notification will appear. Read the message carefully.
Common causes: duplicate email address, network timeout, or a server issue.
Try again after a moment. If the error persists, contact your system administrator with the error message.
“The Country dropdown is empty or not loading”
The country list is loaded when the page opens. Try refreshing the page.
If the list is still empty, check your internet connection.
Contact support if the problem continues — the data source may be temporarily unavailable.
“I want to change the member’s email but they cannot log in afterward”
When you change the email address, the member’s login credential changes too.
Let the member know their new login email.
If Email Verified was turned off during the edit, the member will receive a verification email at the new address and must verify it before logging in.
“The Delete User button does not do anything”
Check whether your role has permission to delete memberships.
If you do not have the required permissions, ask an administrator to perform the deletion.
If the button appears but nothing happens on click, try refreshing the page and attempting again.