1. How to log an Incident/Accident
Open the Attendee/Booking modal and head to the Notes/Report tab
You’ll see a Log Incident button.
Clicking this button opens a digital incident report form.
2. Filling Out the Report
All fields in the form are REQUIRED to be filled out, if you don't have anything to add to a particular field then just add 'NA'
The date and time of form completion are automatically recorded and displayed once saved.
3. Saving, Printing, and Emailing Reports
Once the report is saved:
All fields become locked and cannot be edited.
You’ll see new CTAs to Print or Email the report.
Print allows you to screen print the page.
Email lets you send the report directly to the customer using Pebble's built-in email functionality. NOTE - reports can ONLY be emailed by Admins - users with Registers Only access cannot email a report.
4. Timeline Integration
Once note has been saved the report will display on the Notes/Reports Tab of the attendee/booking modal.
All notes and reports appear in a unified timeline view.
Each incident report entry includes:
Activity name
Schedule name
Name of the admin who created the report
Date/time of report creation
Last sent date/time
Reports can be soft-deleted, meaning they can be restored later if needed. Please contact support@bookpebble.co.uk if you want to recover a report.
5. Customer Directory Updates
If a child has a report logged for a booking, a form icon will appear next to their name in the Customer View, alerting you to their incident history.
We value your input and are always looking for ways to improve our communication and services.
If you have any questions or feedback, please don’t hesitate to contact our CS team at support@bookpebble.co.uk or on the live chat support.