At present, when a customer subscribes, their initial month's payment is determined by the number of days remaining in the month.

Starting the week of February 24th, we will modify this to base the pro-rated payment on the number of sessions left in the month instead.

Important Information:

Once this update is live, all subscription tickets will need to include:

To ensure a smooth transition for bookings at the time of release, we will automatically fill in the per session cost for all existing tickets. This will be calculated by dividing the current monthly subscription cost by four, assuming there are typically four sessions in a month.

You will be able to adjust the per session cost at any time. Note that any changes made will only impact future bookings.

Please review your Subscription details in your activity setup to align with these changes.

Find out more about this feature here

When choosing to ‘Add an activity’ you’ll see two options - the first is to add a Block or Individually bookable activity. The second is to create a Subscription activity.
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A subscription activity will allow you to set up weekly recurring activities with no end date. Pebble subscriptions charge a pro-rated amount for the first month, calculated based on the number of sessions remaining in that month. Moving forward, on the 1st of each month, a fixed recurring monthly charge will be applied.
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The first thing you'll need to do is add all the key details about your subscription:

The ‘How our subscriptions work’ banner at the top of the page can be expanded to reveal all the information you’ll need to set up your subscription activities.

On the schedule page you can add the days of the week on which your subscription occurs.

You won’t need to add a date range as subscriptions are created with no end date. Don’t worry though - you’ll be able to cancel a customer’s subscription when you want (more about that later).

You can then define the times that the subscription occurs on those days

Your customers will subscribe to a day and time slot that repeats weekly.
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Subscriptions are set up with no end date - but of course, there will be situations when you won’t be able to run an activity on a particular day (e.g. holidays, inset days, half term). So we’ve built a feature that allows you to indicate ‘off days’. These will be communicated to your customers before they make a booking.
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After setting up your activity you’ll be able to update your off-days if anything changes. Every time you update your off days we’ll email your customers to inform them of the update.
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We understand that committing to a subscription may be daunting for your customers.

So we’ve built functionality that allows you to offer up to three free or paid trial sessions.

Select whether you want to add a free or paid trial.

You can set different ticket prices for your subscription activities.

Pebble subscriptions charge a pro-rated amount for the first month, calculated based on the number of sessions remaining in that month.

Moving forward, on the 1st of each month, a fixed recurring monthly charge will be applied.

NOTE: The pro-rated cost for the first month will be capped at the recurring monthly subscription cost.

You can update these prices at any point. Any updates to the cost will only apply to future bookings.

The fixed recurring monthly cost will split the yearly cost of a subscription into equal payments throughout the year for all sessions. This will be the same cost each month regardless of how many sessions are running in that month - you should therefore prorate your payment to account for any off-days.

TIP:

Your Subscriptions bookings are held in the ‘Subscription’ section accessed from the bookings page. If you click on a particular activity then you’ll be able to see all the subscriptions for a particular day of the week and time.
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When you expand an activities subscriptions bookings you’ll see all the information about each booking.

We value your input and are always looking for ways to improve our communication and services.

If you have any questions or feedback, please don’t hesitate to get in touch with our CS team at support@bookpebble.co.uk or on the live chat support.

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