You will receive an email to your registered email address regarding each payment which includes a description of what the payment is for.
If you are unsure what a payment is for, please check your email address in the first instance before contacting the Activity Provider first for any queries.
A payment has appeared on my bank account from Pebble — what is it?
Pebble is the booking and payment platform used by children’s activity providers and nurseries.
We handle bookings and payments on their behalf, so if you see a charge from Pebble, it’s likely related to an activity your child attends — for example:
Before or after school clubs
Holiday camps
Sports, drama, play, yoga or arts sessions
Wraparound care or nursery sessions
If you weren’t expecting the payment, it usually means a booking was made recently with an activity provider who use Pebble.
I can’t think what this payment could be for
If your child hasn’t attended any activities that use Pebble to process payments, it’s worth checking with anyone else who shares parental responsibility — they may have made or renewed a booking.
💡 Note: Payments processed through Pebble may appear simply as “Pebble” on your bank statement rather than the provider’s name.
If you’re unsure who your provider is, check your booking confirmation email from Pebble. Their contact details will be listed there.
If you’re still unsure, email us at support@bookpebble.co.uk and we’ll help identify which provider the payment relates to.
I think the payment is wrong, I have been overcharged or wish to cancel a subscription payment
Your child(ren)s activity provider manages all bookings, payments, and refunds directly.
Please contact them first if you believe a payment amount is incorrect or if you’d like to query a charge — they’ll be able to review the booking and make any necessary adjustments or refunds. This is because each provider has their own policies on cancellations and refunds.
If you’re unsure who your provider is, check your booking confirmation email from Pebble. Their contact details will be listed there.
We value your input and are always looking for ways to improve our communication and services.
If you have any questions or feedback about this feature, please reach out to us on the chat icon or at support@bookpebble.co.uk.