When you share an application link with an applicant, here's what they experience from the moment they open it.
Step 1: Enter a phone number or email address
The first screen asks the applicant to identify themselves using either a phone number or an email address.
Step 2: Enter the 6-digit verification code
Once they submit their contact details, Boom sends them a one-time code:
Phone number → code arrives by SMS
Email address → code arrives by email (ask applicants to check their spam folder if it doesn't appear within a few minutes)
Entering the correct code either creates a new Boom account or logs them into an existing one.
Step 3: Confirm name and contact details
First-time applicants are prompted to review and confirm their name and contact information before moving forward.
Step 4: Begin the application
After confirming their details, the applicant lands in their BoomScreen account and can start working on the application.
Troubleshooting: applicant didn't receive their code
If an applicant reports that their code never arrived, walk through the following:
Wrong phone number or email entered → ask them to go back and re-enter their contact details carefully, checking for typos
Code sent to email and not found → ask them to check their spam or junk folder
Still not received → have them try the alternative method (phone instead of email, or vice versa)
Once an applicant has logged in and confirmed their details, they're ready to complete and submit their application. You can monitor incoming applications from your BoomScreen partner dashboard as they progress.