What Are Additional Question Types?
Additional question types are a BoomScreen feature that allows property managers to ask applicants custom, non-standard questions as part of the screening application. These questions go beyond BoomScreen's default screening fields and can be tailored to your specific property or portfolio requirements.
BoomScreen currently supports four types of custom questions:
Plain text — the applicant types a free-form written response to the question.
Yes/No — the applicant selects either "Yes" or "No" in response to the question.
Options (Multiple choice) — the applicant selects one or more answers from a list of options you define.
Document Upload — the applicant will be able to upload a document.
Additional questions can be asked of applicants, guarantors, and occupants.
How to Enable Additional Questions in a Screening Template
To enable additional questions in a BoomScreen screening template, follow these steps:
Go to Screening settings.
Select the template you want to edit, or create a new template.
In the "Basic information" section, click "Configure."
Navigate to the "Additional questions" tab.
Toggle on "Ask applicant about additional questions."
Once the toggle is enabled, you can begin creating custom questions for that template.
How to Create a Custom Question
After enabling additional questions in your template, follow these steps to create each question:
Click "Add additional question"
Select the question type:
Plain text — for open-ended written responses.
Yes/No — for binary yes or no responses.
Options — for multiple choice responses. Enter the answer options you want to offer the applicant.
Document upload — for collecting additional documents from the applicant.
Enter the question that you would like to ask.
Select whether the question is required or optional:
If required, the applicant must answer this question before they can submit their application.
If optional, the applicant can skip the question and still submit their application.
The Name field will match the Question by default, but you can update the Name of the question for your internal team.
Repeat Steps 1-5 for each question that you would like to ask applicants.
Click Save to add the question(s) to the template.
Frequently Asked Questions About Additional Question Types
Can I make an additional question optional?
Yes, each additional question can be set as either required or optional when you create it. If a question is set to optional, applicants can skip it and still submit their application. If a question is set to required, applicants must answer it before they can submit.
Can I reorder additional questions after creating them?
No, BoomScreen does not currently support reordering additional questions once they have been created. Plan the order of your questions carefully before creating them in the template.
Who can be asked additional questions?
Additional questions can be asked of applicants, guarantors, and occupants. The question type and content can be configured separately depending on which participant type you are creating questions for.
What do additional questions look like to the applicant?
Additional questions appear to applicants within the "Basic information" section of their BoomScreen application. The format of the question depends on the question type selected.