What Is a Consumer File?
Your consumer file is the report that Boom supplied to your property management company (also called your housing provider) when you applied for a rental unit. It includes all information Boom currently has on record for you from third-party data vendors, and may include credit history, eviction history, and background information.
You are entitled to request a free copy of your consumer file for any rental application submitted within the past 60 days — at no cost to you.
How to Submit a Dispute
To dispute the decision on your application, follow these steps:
Visit the Boom Consumer Relations page — https://www.boompay.app/consumer-relations.
Click ‘Get help with application reports’
Follow the steps to file a dispute.
Boom's Consumer Relations team will follow up with your report.
What Happens After You Submit a Dispute?
Once your dispute has been submitted, here is what you can expect:
Boom will investigate the information in your consumer file.
If the investigation results in any changes or removals, Boom will take action to correct the information on file.
If you requested it on the form, Boom will notify your property management company to update their records and take any necessary action on your application.
Boom will also notify the relevant data vendors to make the corresponding changes to the information they have on file.
What Can I Request Through the Dispute Form?
Through the dispute request form, you can:
Request a free copy of your consumer file for any rental application submitted within the past 60 days.
Dispute inaccurate or incorrect information in your application report.
Request that Boom notify your property management company to update their records based on the outcome of your dispute.
Need Additional Help?
If you have questions about the dispute process or have not heard back from the Consumer Relations team, contact Boom directly:
Boom Consumer Relations — consumer-reports@boompay.app | 415-940-7235