How to Fix a Housing History Issue
1. Log Back In
Sign in to your account using the link below:
2. Re-enter or Re-select Your Housing History Details
Update the following fields in your Housing History section:
Housing Status
Country
Address details
Move-in date
For the address where you currently live, check the box "This is my current residence" (located between the Move-in and Move-out date fields). Checking this box tells us this is your active address — applicants often miss this step, and leaving it unchecked is one of the most common causes of the housing history issue.
Move-out date — only required for past addresses. If you checked "This is my current residence," you don't need a move-out date for that address.
Make sure that all required fields are completed again, even if they were previously filled out.
Important Requirement
To meet partner requirements, there must be no gaps between the dates in your housing history.
Your addresses should follow one another continuously without missing months or years.
Example of a Gap (Incorrect)
Previous Address: Sep 2012 – May 2020
Present Address: Apr 2021 – April 2026
Issue:
There is a gap between May 2020 and April 2021, which creates a missing period in the housing history.
Example Without a Gap (Correct)
Previous Address: Sep 2012 – May 2020
Previous Address: May 2020 – Apr 2021
Present Address: Apr 2021 – check "this is my current residence"
This version ensures that all time periods are accounted for with no gaps.