What Is Identity Verification?
Identity verification is a required step in the BoomScreen application process. Boom uses Plaid or Persona (third-party identity verification services) to confirm your identity by reviewing a photo of your government-issued photo ID. Some property management companies also require a selfie check — a short video recording that compares your face to your photo ID.
What Happens When Identity Verification Fails?
If your identity verification fails, the property management company will review the attempt and determine whether it still meets their requirements to approve it. There are two possible outcomes:
The Property Management Company approves it — if the submission still meets the property management company’s requirements despite the failure, your verification will be approved.
The Property Management Company asks you to resubmit — if the submission does not meet requirements, you may be asked to upload your ID again.
The identity verification step gives applicants multiple attempts to submit their ID.
Tips for a Successful ID Upload
To give your ID the best chance of being verified on the first attempt, make sure the photo of your ID meets all of the following requirements:
Physical ID — you need to be in possession of your ID. Taking a picture of a phone or computer screen with the ID will not be accepted.
Well-lit — take the photo in a bright environment with no harsh shadows.
Not blurry — place your ID on a flat surface or hold your ID still and ensure the camera is in focus before capturing.
No glare — avoid reflective surfaces or direct light sources that cause glare on the ID.
Fully visible — ensure all four edges and corners of the ID are within the frame.
Solid color background — place the ID against a plain, solid-colored surface before photographing it.
How to Contact Boom If Your Verification Fails
If your identity verification has failed and you need assistance, you can reach Boom in the following ways:
Live chat — click the chat icon in the bottom right corner of the BoomScreen application to speak with the Boom team directly.
Email Boom Support — send an email to hello@boompay.app with details about your failed verification.
Contact your property management company — the property manager you are applying with can escalate the issue to the Boom team on your behalf.
Frequently Asked Questions About Identity Verification
Why does it keep asking me to upload my ID?
Plaid and Persona, the identity verification services used by BoomScreen, allows applicants up to 3 attempts to upload a successful ID image. Each time the verification is unsuccessful, you will be prompted to try again. After 3 attempts — whether the verification passed or failed — most property management companies will allow you to continue to the next steps of your application.
What is a selfie check?
A selfie check is a short video recording used to verify your identity by comparing your face to your government-issued photo ID. Not all property management companies require this step — it depends on the requirements set by the property you are applying to.
I am having a camera permission issue. How do I fix it?
If the BoomScreen application cannot access your device's camera, you will need to grant camera permission in your device settings. Follow the steps below for your device type.
📱 Android — How to Allow Camera Permission
Standard method:
Open Settings on your Android device.
Tap Apps (or Apps & Notifications, depending on your device).
Find and select your web browser app from the list.
Tap Permissions.
Find Camera in the list of permissions.
Select Allow.
Alternative method:
Open Settings and go to Privacy → Permission Manager.
Tap Camera.
Find and select your web browser app.
Choose Allow.
🍎 iOS — How to Allow Camera Permission
Standard method:
Open Settings on your iPhone or iPad.
Scroll down and find your web browser in the list.
Tap the app name.
Toggle Camera to the ON position.
Alternative method:
Open Settings and go to Privacy & Security → Camera.
Find your web browser in the list.
Toggle the switch to ON.
✅ Tip: After enabling camera permission, close the BoomScreen app completely and reopen it before trying your identity verification again.
Still Having Trouble?
If you have followed the steps above and are still unable to complete your identity verification, contact Boom Support directly:
Live chat — click the “Get support” icon in the top right corner of the BoomScreen application.
Email Boom Support — hello@boompay.app