Please reach out to Boom via the chat in the bottom right hand corner of the application or reach out to hello@boompay.app. Additionally, feel free to reach out to the property management company you are applying with and they can escalate the issue to the Boom team.

Boom will review the failed identity verification and determine whether it meets the company's requirements to approve it. Otherwise, Boom may ask you to resubmit your identity verification.

Please make sure the image of your government-issued photo ID you upload is well-lit, not blurry, has no glare/shadows, is entirely visible, and has a solid color background. This will increase the chances of your document ID being approved the first time it's uploaded.

Some property management companies also require a "selfie check", which is a video recording to verify your identity by comparing it to your government-issued photo ID.