When making rate changes it is important to note that rates are not applied retroactively. Any rate changes you make will apply to appointments created after the change and will not apply to appointments that are already scheduled, in progress, or completed.
Scheduled appointment rates lock-in at a specific time:
Account Rates are locked in at the time the appointment is Created.
Interpreter Rates are locked in at the time that the appointment is moved to Scheduled status (i.e. when the interpreter is confirmed for that appointment).
Appointment Rate Overrides
If certain appointment fields are updated that could affect the rate card selection for your appointment, you will get a pop-up asking you to confirm that you would like to proceed with the update.
Clicking Cancel will prevent the appointment fields and the rate from being updated.
Clicking Update will result in the appointment fields being updated. It may update which rate card is selected for the appointment, based on language pair, service type, and communication type. It will re-confirm the interpreter(s) if they are still eligible based on their permissions, and remove them from the appointment if they are not.
For any major pricing changes, we recommend scheduling time with your Account Manager prior to making the changes.
To see other articles pertaining to Rates and Invoices click HERE.