Dialing an AI Interpreter over IVR
Dial your IVR number and enter your PIN.
Select a language. If the language you have selected has AI interpreter available, the system will prompt you to press 1 to dial a human interpreter and press 2 to dial an AI Interpreter.
Once you are connected to an AI Interpreter, it is automatically in Always Listening Mode.
Human Rollover
Press '*0' or tell the AI Interpreter you want to switch to a human interpreter.
The IVR system will ask you to confirm your selection.
Once you confirm, the call will route to human interpreters. Your pre-call information and service type is retained along with your language selection.
Limitations
The following is not yet supported for AI Interpreter over IVR:
Interpreter or Operator intake
No-PIN IVR numbers
SIP Calls
Post-call rating
Click here to see a list of languages available for AI Interpreter: Language List