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Using Quick Dials

Quick Dials give requestors a short list of preset call options. This article covers using them on IVR and in the mobile app.

Written by Quinn Bott

IVR Quick Dials

  • For IVR Calls, requestors will be prompted to select a language from the Quick Dials list after entering their PIN.
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  • The prompt will say "Press 1 for Spanish, 2 for Arabic..." etc based on the Quick Dials available to them based on the PIN number that was entered.
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  • If the service type is set to 'Select Service Type,' the requestor will also be prompted to select a service type based on the options available in their Service Type Policies.
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Mobile App Quick Dials


There is a Quick Dials list that will appear in the mobile app under the Quick dials tab. Unavailable communication types are greyed out.

Note: AI Interpreter Quick Dials do not appear in the Mobile App. These Quick Dials will be added to this screen at a later date.
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​Next steps / Getting more help
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· For requestors: if a Quick Dial you expect isn’t available, let your LSC admin know so they can check your Quick Dials configuration.

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