How do I withdraw funds?
1. To withdraw funds, simply go to the section Wallet, located in the upper-right corner of the site.
2. Then choose your preferred withdrawal method, enter the amount, and click Create Request.
3. Please note the different limits and fees for each payment method. You can find them at the bottom of the Wallet window.
How long does it take to withdraw funds?
Withdrawals are usually processed within the first few minutes and take 5 to 30 minutes on average. We process withdrawals around the clock, including on weekends.
Withdrawal speed may depend on how busy the payment system is, but the maximum waiting time is 24 hours, in accordance with our regulations.
Withdrawal status: "In Progress." What does this mean?
Status "In Progress" means that we have approved your withdrawal request and the transaction is being transferred. The funds have already been sent for processing and should arrive in your account soon.
It may take up to 3 days, although transactions are usually completed much faster.
What should I keep in mind before withdrawing funds?
Before withdrawing funds, please note that every transaction is checked to ensure compliance with all the site rules set out in our User Agreement. If you have followed all the rules, your withdrawal will be approved and given the status "In Progress", which means it has successfully passed the check.
If you used your deposited funds to win, you should have no problems withdrawing your winnings.
Withdrawal status: "Error." What should I do?
If your withdrawal request was rejected, be sure to contact our customer support team to find out why it was canceled. They will help you understand the situation and provide the necessary guidance.
If your withdrawal to a mobile banking account has not arrived within 3 business days, contact our customer support team and we will be happy to help.
Follow the site rules to ensure your withdrawal goes smoothly and without any issues.
💡 Tip
If you have any questions or need more information, please feel free to contact our customer support team.
We are always happy to help!