If you're logging into Breakcold and noticing that your account subscription has been cancelled despite previously purchasing a Lifetime Deal (LTD), here are the steps to troubleshoot and resolve the issue.
Step 1: Check Your Current Subscription Status
We don’t store personal account details in our support system, so the first step is to manually check your account status:
Go to Settings
Select Organisation Settings
Click on Plans
This will show your current subscription details.
Step 2: Confirm Workspace Access
Make sure you're in the correct workspace:
Navigate to Settings
At the bottom left, ensure you’ve selected the correct workspace associated with your LTD
Step 3: Verify Your Email
If you're unsure whether you used the right email:
Double-check the email used to purchase your LTD
For example, the email
ameer@trailblazermktg.comis currently linked to a cancelled workspaceIf you used a different email for your LTD account, try signing in with that one
Step 4: Contact Support
If you're still having trouble:
Reach out to our support team
Our average response time is under 15 minutes
You can chat with us here or via email, and we’ll help you locate and restore your LTD access
Help Us Help You Faster
Please provide:
The email used for your LTD purchase
Approximate date of purchase
When you noticed the cancellation
This will speed up the investigation and resolution process.
If you're unsure about anything, don’t worry — we’re here to help!