If tracking isn’t working despite your LinkedIn account being connected, here are a few things to check:
Make sure you're using the Breakcold Chrome extension – Tracking only works when actions are performed through the extension.
Check if you're logged into the correct LinkedIn account – If multiple accounts are used, make sure the one connected to Breakcold is the one you're actively using.
Verify that your LinkedIn sync is still active – Go to Settings > Accounts > LinkedIn and ensure the connection hasn’t expired or disconnected.
You might not have granted the correct permissions – The LinkedIn account owner must give tracking access to team members in the permissions settings.
Reinstall the Breakcold extension – If tracking remains inactive, try removing and reinstalling the extension to ensure you're using the latest version.
If everything above is set up correctly and tracking still doesn't work, please contact support@breakcold.com so we can take a closer look.