Visibility is key in managing your business. The Payments tab in your Business Hub displays detailed information about all payment transactions, helping you understand the status of each charge at a glance.
Accessing Payment History
To view your payment history:
Navigate to the Business Hub from your main dashboard
Click on the Payments tab
The payment history shows the status of every charge, including individual charges within subscriptions, one-time payments, and invoices.
Defining Payment Statuses
Failed Payments
Payments can fail for various reasons. Next to any failed payment, you'll see an "i" icon that displays the reason for the failure. You can connect with your athletes to resolve the payment issue or create a new payment.
Bridge Tip: To quickly create a new payment for a failed transaction, click the three dots to the right of the payment details and select the new payment type. The athlete's information will automatically load, and you can email the invoice so they can use a different payment method.
Incomplete Payments
These are charges that don't have a payment method attached yet. For example, when you create a one-time payment and email the invoice, it appears as incomplete until the athlete completes the payment.
You can resend invoices to remind athletes to complete their payment by clicking the three dots to the right of the payment.
Bridge Tip: Incomplete payments will show under the "failed" filter in your payment dashboard.
Canceled Payments
Canceled payments include invoices that were manually voided by an admin.
Canceled checkouts appear only for one-time payments that weren't completed. These are checkouts that athletes started but abandoned before completion. The athlete's email is listed next to the cancellation so you can follow up if needed.
Bridge Tip: Canceled checkouts initially show as "canceled" in the dashboard. After 24 hours, Stripe updates the status to "canceled checkout" and your dashboard will reflect this change.
Refunded Payments
Payments can be fully or partially refunded.
Refunds are issued in several ways:
You manually issue a refund for a payment
A subscription is manually canceled and you select the refund option
The system automatically issues a partial refund when an athlete is deactivated before subscription cancellation
Bridge Tip: When you refund a subscription payment, the subscription itself doesn't automatically cancel. You'll need to cancel the subscription separately.
For partial refunds, the payment is labeled accordingly. Hover over the "i" icon to see the refunded amount.
Learn more about refunds and Managing Your Stripe Express Account here.
Successful Payments
These are payments that have been completed successfully. For one-time payments, any description you added appears under the Description column.
For subscriptions, the description shows "subscription creation" for the initial payment and "subscription payment" for subsequent charges.
You can click on the athlete's name to view which subscription the payment is associated with and see if they have multiple active subscriptions.
Customer Details
Click on any athlete's name to view detailed information including:
All subscriptions (active and canceled)
Complete payment history
Option to create additional payments
This view provides a comprehensive overview of each athlete's financial relationship with your business.
These payment tracking tools help you scale your online business and manage your members more efficiently. If you have questions, reach out to us at support@bridgeathletic.com.